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  • Client Service Executive at Nielsen Holdings PLC

  • Posted on: 14 February, 2019 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Nielsen Holdings PLC
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  • Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

    Client Service Executive

     

    Job description

    RMS - 32994

    This is a challenging and exciting role which involves maintaining a Client Service mindset in understanding the needs and issues of stakeholders, analyze data, share meaningful and valuable insights, present and report data to clients.

    Key Accountabilities For This Role Include

    • Deliver analyses, charts and reports that are clear, concise and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality.
    • Assist in sales-related activities in conjunction with the Manager, in terms of preparation of proposal and credential presentations.
    • Communicate client needs to appropriate team members.
    • Ensure client service deliverables are aligned with the regional client service standards.
    • Maintain an accurate and up-to-date knowledge on research techniques and applications.
    • Integrate multiple data sources to answer business issues.
    • Perform quality checks on all reports for alignment , accuracy and correctness.
    • Ensure standard operating procedures within area of responsibility are observed.
    • Successful candidates can look forward to a comprehensive training program.

    To Be Successful In This Role, You Must

    • Demonstrate numerical confidence and the ability to translate numbers/data into insights and recommendations.
    • Have strong attention to detail in order to perform work accurately and effectively.
    • Be able to analyse data and summarise it into a story.
    • Have a commercial mindset and be focused on understanding the needs of clients and how to meet them.
    • Possess excellent time management and prioritization skills.
    • Be good at building relationships with internal and external stakeholders.
    • Exhibit strong verbal and written communication skills and excellent presentation skills.

    Qualifications

    • University degree in Business, Economics, Marketing, Statistics or a related field;
    • Passionate in market intelligence, research analysis or FMCG industry is an advantage;
    • Excellent written and verbal communication in English;
    • Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts);
    • Aptitude for numbers and meticulous;
    • Resourceful problem-solving and collaborative team player;
    • Experience in solution and process automation by leveraging technology;
    • Client-oriented with good people skills; you will interact with a diverse group of clients;
    • Able to prioritise a varied workload, to manage concurrent deadlines while maintaining accuracy.
    • Good presentation and analytical capability.

    Method of Application

    Interested and qualified? Go to Nielsen Holdings PLC career website on jobs.nielsen.com to apply

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