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  • Posted: Feb 25, 2019
    Deadline: Not specified
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    EY is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 230,000 people are united by our shared values and an unwavering commitment to quality. EY, has been in East Africa for over 87 years and with over 600 professionals, is today one of the largest professional services firms in the region.
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    Associate - CBS, Technology Experience Support

    The Technology Specialist performs multiple technology support activities in providing support to end users in the firm. This role holder should be able to work with multiple software and hardware technologies, in a fast-paced environment.
     
    MAJOR RESPONSIBILITIES/DUTIES
    • Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
    • Assist with provisioning and de-provisioning processing, including setting up of hardware/software for new hire, and receiving hardware from separating employees
    • Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
    • Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies identify sources and trends of technical problems to prevent future occurrences
    • Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor
    • Assists with off-site support for firm sponsored functions/meetings
    • Perform asset management responsibilities as assigned by supervisor
    • Assists with IT tasks related to office moves, build outs and relocations
    • Operates as “remote hands” for other IT functions such as Telecommunications and Hosting
    SKILLS/QUALIFICATIONS
     
    • Bachelor’s degree In Computer Science or Science Degree with some work experience
    • A minimum overall grade of a B in KCSE, and a B in English and Math
    • Excellent IT skills
    • Excellent communication, interpersonal, organizational, and time management skills
    • Excellent customer service attitude
    • Ability to work effectively with all levels of end users and IT personnel
    • Ability to work in a Busy environment
       
    ATTRIBUTES
    • Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
    • Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.
    • High degree of integrity and honesty
    • Good Planning, Organising, Co-ordinating and Judgement Skills
    • Team Player

    Method of Application

    Interested and qualified? Go to Ernst & Young on eygbl.referrals.selectminds.com to apply

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