ICT Support Officer at BSK Global

As an ICT Support Officer, you will be challenged with the role of providing technical support/help desk regarding a spectrum of software used within a specific business sector/unit.

Responsibilities

• Analyze and diagnose and resolve problems in real time.
• Provide real time resolution to ICT Issues reported.
• Ensure continuous monitoring of ICT Systems to prevent downtimes.
• Carry out proactive hardware maintenance and monitor all hosted equipment.
• Understand and convert customer technical requirements to solutions.
• Ensure IT policies and processes are followed at all times.
• Delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies.
• Experience supporting both local and remote users.
• Passion for providing high quality service and support.
• Ability to work independently to problem solve and seek out efficiencies and improvements
• Report on the performance status of duties assigned to Technology Services Managers.

Qualifications

• Must have a Degree in Computer science, ICT or relevant I.T field.
• Minimum of 3 years’ experience in an IT service support, systems analyst, DBA or Project Management/Core Banking Support.
• At least one or more IT certifications in ITIL, Microsoft, UNIX/LINUX or Oracle will be an added advantage.
• Proven experience in a help desk/ software support environment
• Proficiency using Microsoft Windows 7/8/10/XP/Vista, Microsoft Office
• Familiarity with a relational database software – MS SQL a plus.
• Knowledge of software development environment – .Net (Vb + Asp), database software – MS SQL
• Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software
• Basic networking skills including working with TCP/IP, DHCP, DNS
• Ability to analyze software/database errors in a complex business environment
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines & ability to priorities and delegate
• Knowledge of data processing, hardware platforms, and enterprise software applications;