Operations Project Manager at SunCulture

About the role

The Operations Program Manager role is designed to enhance the trailing and reporting of ops pilots. The role requires the employee to have sound project management skills and controls, as well as improving and embedding policies and processes aimed at evaluating and mitigating potential risks. Furthermore, the employee will be responsible for integrating successful pilots into the core operations of the business. The role requires the holder to develop successful relationships with a wide variety of stakeholders, produce periodic reporting, develop and maintain an effective and accurate management information system with accurate results that will provide support for the decision making at SunCulture.

Responsibilities:

• Planning and Coordination
  • Planning and developing suitable strategies and objectives for running the projects
  • Ensuring that the program outcomes is constantly connected to the organizational needs
  • Determining what needs to be done and allocate all resources required to have the work done
  • Cross project integration to ensure smooth running of all projects operate smoothly
  • Identifying project performance lapse, and re-directs the team so that all program goals are met.
  • Creating high-performance teams for every project and realigns duties as and when needed.
• Monitoring and Evaluation
  • Monitoring work completion within deadlines for each work team.
  • Ensure all programs dependent upon completion of task of another program are fast tracked through nudging of team members or extend the completion deadline.
  • Assessing program performance and aim to maximize ROI through reporting on the cost benefit to the projects to the organization.
• Fiscal Analysis
  • Overseeing the fiscal integrity of all the projects in the program Developing a target budget for running the projects before resource allocation
  • Establishing a financial reporting system for projects for an understanding of individual expenditures and the total
  • Preparing all Reports required by COO in reference to your role
  • Lead and counsel client and ensure proper vendor governance by improving existing service and performance; enhancing operational stability; contributing to cost savings; and driving revenue opportunities by consistently practicing Vendor Management disciplines including: performance management, relationship management, financial management and contract administration.
• Risk Management
  • Analyzing threats to the success or completion of the program and provide a remedy.
  • Mitigating risks even when it means changing direction midway or even suspending one or more aspects of the program.
  • Maintaining a level head and a focus on the end result
  • Analyzing and resolving all higher scope issues Relationship Management
  • Manage the contractual relationships with other organizations that may arise from time to time
  • In collaboration with the other members of the management team, establish effective working relationships with relevant Stakeholders.
• Leadership Role
  • Be visionary and thoroughly informed of the organizational issues in order to adjust programs and ensure they suite the changed needs of the organization
  • Maintain an effective working relationship with all other directors to ensure that there is effective
    co- ordination of all company activities in support of corporate objectives.
  • Deliver through others by delegation of duties, proper time management and getting buy in from the team members
  • Creating, supporting and maintaining a culture of collaboration, accountability, trust, and customer focus across functional areas
  • Direct and control all internal operational employees to ensure that they are appropriately motivated and trained and carry out their responsibilities to the required standard.
  • Ensuring all team members are aligned to their OKR’s and have ownership and give updates on progress on a weekly basis
  • Ensure the operations team has all the necessary support, tools and equipment needed for them to execute their role.
  • Collaborate with the leadership team whenever required to set business objectives and development goals
  • Provide mentorship and be a coach to all the team members

Must have for the Role

• Hands on, detail oriented and with strong execution skills
• Communication Skills and should ensure Information communicated is clear and timely.
• Experience in drafting departmental budgets and financial forecasting
• Futuristic and have the ability to solve complex problem
• Independent thinker able to thrive in a fast paced dynamic environment.
• In-depth knowledge of the industry and current trends adaptable for SunCulture
• Have the ability to handle pressure and meet deadlines
• Skill in prioritizing and triaging obligations
• Be organized and be an expert in time management
• Thrive in resources constrained environments
• Have discretion in using budgetary allocation for the department
• A proven record of ability to achieve through others
• Ability to handle multiple projects at the same time
• Willingness and must have the ability to handle any job assigned under your scope of work