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  • Application Support Analyst at Barclays Bank

  • Posted on: 14 March, 2019 Deadline: Not Specified
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    Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

    Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

    Application Support Analyst

     

    To manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.

    Accountability:  Service (Applications) Availability

    • The prime responsibility is for maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.
    • Participate in prospective pursuits and secure projects, therefore growing the local SharePoint Practice
    • Lead requirements gathering sessions with clients
    • Create design documentation
    • Take an active role in the development of SharePoint sites including managed metadata, master pages, content types, and other key elements
    • Installing and configuring computer hardware, software, systems, mobile devices, printers and scanners.
    • Keep abreast of key industry trends, methodologies, strategies and skills
    • When required, assume a lead role on projects from start to end
    • Participate in gathering and /or understanding the company’s business requirements to be addressed / impacted by the supplier’s outsourced services – taking a leadership role when appropriate.
    • Resolve and/or escalate any issues, risks and concerns with the service provision, the supplier in general and future support requirements of the company with suppliers.

    Accountability:  Test Management

    Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management

    Key Activities

    • Work closely with Release Analysts
    • Review releases and assign appropriate release testing tasks
    • Compile and review the Testing Deliverables
    • Conduct installation procedure tests
    • Participate in functional, performance, and integration testing results
    • Coordinate user acceptance testing
    • Coordinate back out testing
    • Conduct supporting documentation review
    • Compile test results
    • Conduct release test review
    • Coordinate post release testing
    • Validate and communicate results of testing activities

    Accountability:  Business Liaison

    Single point of contact for one or more business units to represent IT services.

    Key Activities

    • Identify service needs for the Business Units represented to IT
    • Escalate Business unit service issues to the Service Manager
    • Communicate service status on service issues to the Business Unit
    • Assist in SLA negotiation efforts with Business Unit(s)
    • Report on quality of services rendered to Business Unit(s)

    Accountability: Risk Management

    • Build relationship with country Technology Risk and Comliance team and provide support wherever required.
    • Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
    • Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

    Accountability: People Management

    • Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
    • By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader.
    • Responsible for ensuring own plan is completed within agreed timescales.
    • Undertake all necessary training in order to perform the role to the required

    Method of Application

    Interested and qualified? Go to Barclays Bank career website on barclays.taleo.net to apply

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