ERP Consultant at SoftIQ Technologies

Reporting to: Business Development Manager

Department: Enterprise Solutions

Role Purpose:

They should be familiar with the market trends specifically in regards to automating various industries such as Retail/Trade, Manufacturing, Distribution, Construction, Government and Service Industry.

Key Duties and Responsibilities

Consulting

• Conduct ERP Training and Implementation
• Perform system upgrades, setup and installation
• Consulting on Hardware and Network related issues
• Customizations of the ERP System

Support

• Respond to support issues within our agreed SLA Response Time
• Record all Support issues to the Help Desk Software
• Resolve all support issues and communicate the same to the client
• Escalate any unresolved support issues to Support Manager

Account Management

• Ensure all SoftIQ clients are satisfied with our system implementations and support services and there are minimal complaints.
• Actively look for referral business from SoftIQ clients
• Conduct system health checks.

Research and Development

• Actively involved in innovation, research and development
• Come up with fresh new ideas in regards to our products and services
• Do integrations of our ERP Solutions to key industry add-ons and verticals

Academic Qualifications

• Bachelor’s Degree in Computer Science, Information Technology

Key Competencies

• This is will be a very engaging position that will involve a lot of self-driven training and research and only candidates that are willing to exert 200% effort should apply.
• Thinking outside the box and coming up with solutions to address various issues on the go
• Be self-driven with minimal supervision
• High IQ and competent and able to work with the best in the ERP Industry in Kenya

If you fit the required profile, please apply highlighting how your Qualifications, experience and career aspirations match the requirements for this position.