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  • Posted: Mar 20, 2019
    Deadline: Not specified
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    Musoni is derived from "m-usoni” where "m” stands for Mobile and "usoni” is the Swahili word for Future, hence Mobile Future. Musoni is the future of high quality micro-financial services and leverages Information Communication Technology (ICT) heavily to manage its operations much more efficiently than peer organizations, and to scale rapi...
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    IT Manager

    Job description

    Role summary

    We are currently seeking a high caliber professional to join our team as IT Manager. He/she will report directly to the Chief Technology Officer. The role will ensure ICT and business have a professional connection through ICT services and business requirements requests; and that business has an effective and efficient environment to achieve business goals without any mitigation from the ICT department. He will always ensure ICT services are up and running both to the business and our customers

    Essential Duties and Responsibilities

    • Service desk enhancements i.e. create workflows for procurement, profile management, define service desk view and business rules for ICT;
    • Ensure all ICT client requirements are accommodated, well managed, and implemented as and when required;
    • Implement strong program management practices (change management, incident management) and contribute to standard implementations;
    • Improve first line support TAT on all issues and configure automated escalation of tickets according to agreed SLA and communication where necessary;
    • Ensure checklist and ICT template is in place and adhered to;
    • Identify and document all single point of failure in the infrastructure and related services;
    • Proactively notify business of ICT service outages;
    • Implement operational level agreements with teams (e.g. innovations) that ICT depends on to deliver services;
    • Maintain contact lists of all service providers and critical contacts and services portfolio/catalog of all ICT services;
    • Communicate to business on planned system changes;
    • Ensure ICT incident resolution is maintained at 90% on a weekly basis;
    • Ensure all ICT assets inventory is up to date.

    Knowledge and Experience:

    • Holder of Bachelor’s degree in computer science or equivalent
    • Minimum of 5 years work experience in busy IT environment preferably financial sector
    • Experience of working “cloud based environments” will be an added advantage
    • Certifications e.g. ITIL will be an added advantage
    • Excellent communication skills and team player
    • Proactive and self-driven
    • Service desk and change management skills

    Method of Application


    If your career aspirations match the requirements of this exciting career opportunity, please send your CV and Cover Letter, to careers@musoni.co.ke with the title “IT Manager” on the subject line not later than Friday 29th March, 2019. Your cover letter should explain what you believe you can offer Musoni. Only shortlisted candidates will be contacted.


    Musoni Microfinance is an equal opportunity employer.

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