Delivery Associate Community Manager at Jumia

What Is This Job About

This role will enable to engage in a fully end to end perspective into the business of Jumia Mall and Jumia Services, and give you invaluable experience.Will be in charge of running and improving at its best the full logistics set-up for Jumia in Kenya, and as well as enhancing the customer and vendor experience

Main Responsibilty

• Create the most robust, easy to scale and fast to on board Delivery associate training program
  • To do qualitative and quantitative research on the training needs of driver team
  • To develop and improve content material for driver training
  • To design and conduct over the week on week trainings in full batches
  • To design conduct role plays and focused group discussion in small batches everyday
  • To prepare and evaluate the progress of drivers at an individual level.
• Design and deliver in scalable and structured manner the most delightful delivery experience for customers of Jumia E-commerce
  • Control and monitor driver customer communication in line with customer Journey to ensure good customer experience.
  • Implement the Delivery portion of “customer journey” in tandem with Jumia Mall – COO
  • To contribute in OPS process and planning with a focus on driver needs and customer experience
  • Monitor competitor’s delivery offerings and ensure Jumia delivery options are competitive and compelling.
  • Regular and consistent feedback activities / mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements.
  • Ensuring that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness. Maintenance expenses should be managed to limit cost when possible.
  • Tracking and administration of any incentive programs to create excitement.
• Design and implement the program to be more cost efficient with scale but still be individually rewarding for best DAs
  • Coach, lead and develop drivers to support the delivery team and improve daily productivity on gate to gate basis
• Build robust and scalable hiring methodology for Das
  To enhance road safety and risk mitigation aspects of the DA s daily work life
  Roll out various community initiatives for DAs
  • Micro financing
  • Celebrations – Bdays; Family engagements; Contests
  • Brand building.
• Manage and sustain engagement on the DA community and foster it to sustain at scale

Required Skills & Qualifications  

• Strong entrepreneurial skills, leadership and drive
• Impeccable communication skills
• Ability to negotiate and communicate in flawless English, French and Arabic
• Ability to work independently and in a team
• Experience in multinational environment
• Experience or high level of comfort in logistics or operations
• Experience managing teams or large projects
• Excellent analytical and communication skills
• Capacity to challenge and improve processes
• Demonstrated ability to work in a fast paced and competitive environment.
• Bsc. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders