Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 22, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Barclays has operated in Kenya for over 100 years. Financial strength coupled with extensive local and international resources have positioned Barclays Bank of Kenya as a top provider of financial services in the market. With an extensive footprint of over 100 outlets and over 210 ATMs spread across the country the banks boasts of years of superb financia...
    Read more about this company

     

    Lead Generator Western

    Job Purpose

    To achieve agreed sales targets in line with the business objectives through pro-active selling of non-life (General) insurance products and provision of excellent customer service. The role also involves end to End General( Non Life) insurance processing from Prospecting to claims management
    Main Accountabilities and approximate time splits

    • (SALES TO CUSTOMERS) 60 %
      • Sales of General Insurance( Motor, Non motor and Medical Insurance) bancassurance products as guided
      • Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of General insurance products.
      • Receive Mi from the Sales Manager on the insurance portfolio at the branch for engagement and cross sells
      • Monitor Branch renewals with an eye to obtain cross sales and referrals to grow insurance portfolio
      • Provide direct “hands on” sales support (quality lead generation and effective follow-up) to convert quality leads into sales.
      • Participate in specific product and campaigns by ensuring that the products are explained to customers.
      • Agree, meet and exceed targets for specific sales campaigns.
      • Maintain own sales performance statistics for management information usage.
      • Monitor own sales performance on a daily, weekly and monthly basis and provide results to the Sales Managers. Provide activity sheets and pipeline data as requested
      • Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
      • Refer to the appropriate area of delivery for specialist product help or advise (e.g. Bancassurance department) when uncertain about the product delivery or application process. Respond directly to the customer.
    • (PROVISION OF CUSTOMER SERVICE) 10 %
      • As per procedure manual provide customer documents( Policy Documents, Risk Notes, Debit Notes, Acknowledgement forms and receipts on time
      • Own customer queries and complaints around the insurance product and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager or Bancassurance team.
      • Build relationships with internal service providers (Operations and Bancassurance team) to ensure a quick turnaround time of escalated queries and complaints.
      • Advise customers as soon as the purchased product has been accepted by the underwriter.
    • (OPERATIONAL RIGOUR AND COMPLIANCE WITH KYC REQUIREMENTS) 10 %
      • Comply with the Non life procedure Manual on procedures and processes in totality and refer any exceptional items to head office
      • Complete Insurer proposal forms and attach relevant supporting documentation like copies of logbook and valuation reports
      • Ensure accuracy of each application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
      • Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
      • Comply with general Barclays operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
    • (CONTRIBUTE TO DEVELOPMENT OF THE TEAM) 5 %
      • Share knowledge and experience with other Lead Generators in the team.
      • Provide cover for other Lead Generators in case of excessive workload or absence.
      • Deputize for the Line Manager whenever required.
    • (CLAIMS MANAGEMENT) 5 %
      • Ensure All claims are reported to Head office Bancassurance team as guided and assist the client to attach relevant documentation and have claim forms well completed as trained
      • Pursue Claims from Notification, Registration to settlement and ensure TAT is followed as per agreed terms
      • Manage customer service on claims by informing the client of each claim update
    • (RENEWALS MANAGEMENT) 5 %
    • Achieve renewals on portfolio of 90%
      • Pursue continued improvement in obtaining cross sales for additional sales from existing customers
    • (UNPAID PREMIUM MANAGEMENT) 5 %
      • Ensure all business production is paid for and receipted as per insurer agreements
      • Pursue continued improvement in premium collection with each sale

    Technical Skills/Competencies

    • Excellent planning & organization skills
    • Very strong communication & questioning skills
    • Networking
    • Good selling/influencing skills
    • Presentation skills
    • Listening skills

    Method of Application

    Interested and qualified? Go to Barclays Bank on barclays.taleo.net to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Barclays Bank Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail