HA Technician at Hotpoint Appliances Ltd

Details:

Main Job Purpose

Handles all technical service related jobs and repair at the Service Centre

Job Responsibility and Accountability

• Repair and service of White Goods  in the Service Centre and on In-Home assignments
• Follow laid-down ISO repair procedures on each and every repair job
• Provide technical assistance to customers and fellow staff
• Do on-site installation of White Goods 
• Set up, clean, operate and test units before releasing all repaired items
• Perform client education on the functionality of the items repaired and serviced
• Assist CIC Team when needed at the Service Center in fault explanation to customers
• Perform demos for customers
• Fellow laid down MOT Activities
• Ensure compliance with RTAT activities and follow-through of set instructions
• Any other duties assigned      

Minimum Qualification 

• Diploma in Electrical and Electronics Engineering, Refrigeration and Air Conditioning or any related field.
• At least 3 years’ work experience in a similar role

Other Key Competencies and Skills

• Productivity with cost effectiveness - knows how to determine if not economical to repair and recommends replacements.
• Competence -accuracy in repair diagnosis in minimum time and no unnecessary used of parts.
• Teamwork, cooperation and able to assist / coach junior staff.
• Communication and co-operation with other staff and maintaining relationship with Customers and Business partners.