ERP Regional Trainer at International Rescue Committee

Job description

Requisition ID: req3723

The IT Department

The IT Department is part of the IRC’s Operations and Strategy Unit, and supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world. An integral component of this effort is ensuring users have the knowledge and training needed to utilize our business systems effectively.

Job Overview / Summary

The IRC is currently engaged in a project to implement a new Enterprise Resource Planning (ERP) system across Finance, Supply Chain and Grants Management functions in all IRC locations. This project will retire a number of existing systems, bringing them into a cloud based Microsoft Dynamics 365 environment.

We have an exciting opportunity for two ERP Regional trainers to facilitate global end-user training and Train-the-Trainer sessions for Subject Matter Experts (SMEs). The primary focus will be training in both our East and West Africa regions. The Regional ERP Trainer will work closely with the ERP Training Lead and Change Management Lead to support training development, delivery and rollout of the IRC’s new ERP system. Key aspects of this role will include ongoing facilitation of ERP training sessions for international offices; development and feedback on training materials; and Learning Management System (LMS) course management and attendance tracking. A blended learning approach will be deployed, using training mediums from formal classroom delivery at IRC offices, on-the-job-learning, workshops, remote instructor-led training and self-guided eLearning.

These are limited time positions (approximately 18 months with potential extensions) based in IRC offices that support the East and West Africa Regions. The exact East Africa or West Africa office locations are negotiable, but must be located at an established IRC office, please refer to this link for a listing of IRC office locations. However, as needed, the Trainer may be required to support training anywhere in any of IRCs 36 countries. Opportunities to support other international regions may be available after training in this region is completed. Fluency in both French and English is required.

Responsibilities Include, But Are Not Limited To

• Fully understand IRC business processes (Finance, Supply Chain and Grants), functional roles, and system processes as they relate to the ERP system (Microsoft Dynamics 365).
• Develop proficiency with all assigned training materials and business processes to ensure content familiarity.
• Work with Training Lead, Instructional Designers, and ERP Core Team to review course content and business scenarios for regional relevancy and appropriateness.
• Conduct in-person and virtual training for regional IRC offices around the world, throughout the ERP deployment and rollout.
• Conduct and support ‘Train-the-Trainer’ sessions to designated global SME’s.
• Conduct and support training on Microsoft Office basics (Excel, Outlook, Word, etc.) as needed.
• Oversee classroom and logistics set up in partnership with the Training Coordinator for training events and activities.
• Administer post-training continued education sessions, including 1:1 and group sessions.
• Create and update training reference guides in light of product or process changes as needed.
• Conduct post-training analysis to determine training effectiveness.
• Maintain successful training delivery satisfaction statistics to drive program success.
• Requires extensive travel to international offices, at least 75%.

Requirements

• Excellent communication and presentation skills.
• 3-6 years of combined progressive facilitation and instructional design experience.
• 3-6 years of ERP System ‘hands-on’ user experience, and formal training facilitation.
• Strong writing skills, with extensive experience developing end-user documentation.
• Experience with full lifecycle ERP implementations for company-wide rollouts.
• Advanced experience with Microsoft Office Word, PowerPoint and Excel.
• A passion for adult education and teaching.
• Experience in leading formal training sessions for global audiences.
• Ability to constantly learn and adapt to new technologies.
• Ability to communicate and build effective working relationships across a diverse groups of people and departments.
• Fluency in both English and French.

Preferred Additional Qualifications

• Experience with Microsoft Dynamics AX or 365 for Finance and Operations.
• Experience with CRM and / or Supply Chain Management systems.
• Fluency in Arabic a plus (but not required).
• Bachelor’s degree in related field.
• Experience with Office 365, WebEx, Box and Learning Management Systems.

Key Working Relationships

• Position Reports to: ERP Training Lead
• Indirect Reporting: Regional Deployment Lead
• Position directly supervises: N/A
• Other Internal and/or external contacts: This role will be aligned with and work closely with IT and USP, IPD teams respectively.

Working Environment

This position will based and/or working in a diverse range of IRC office environments.
US and International travel as needed.

Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.