CDE - Uganda at Colgate-Palmolive

Job description

No Relocation Assistance Offered

# 72865

Job Purpose

Ensure flawless in-store execution and maintenance of all visibilities to influence shoppers and provide support to meet CP distribution objectives by enhancing off-takes

Job Context & Challenges

Ensure effective execution and maintenance of all visibility elements in the store through a team of third party employees (merchandisers/ DSR’s) across the region.

Functional linkages

• Internal: CDTL, CDM, Demand Planning Manager, Retail Environment Manager, CDT Finance Manager, Customer Service & Logistics Manager and EWA Hub Key AccountCustomer Manager
• External: Customers, Merchandisers, External agencies and trade (As per Permanent Journey Plan)

Key Accountabilities

Accountability

Related Activities

• In store management
  • Execution of 5Ps (Product Assortment/ Placement(planogram) / POP/ Pricing/ Promotion) as per the strategy
  • Execution of signed Terms and conditions with full compliance (both annual agreements and periodic in-store activities)
  • Planning and execution of Joint Business Plans (JBP) with customers to achieve JBP goals
  • In-store investments or investment recommendations are based on business objective and generate positive ROI with considering (right store, right location and agreement on prescribed terms) are booked
  • Prevent dislocation and damage of the POPs and ensure that they are well maintained
  • Ensure POPs are implemented by RE as per guidelines
  • Drive Share of Market in a sustainable and profitable manner
• Account Management
  • Drive Customer engagement to
  • Ensure all GTN related claims are managed to standard
  • Ensure Customers adhere to CP standard / Agreed payment terms
• Market Update
  • Secure and draw insights from any competitive information available in public domain regarding:
• New products
  
  • Activities
  • Promotion
  • Any other developments
• Data based working and communication
  • Utilize data (where data available eg. Kenya & in markets where Shoprite stores are available) to drive overall business performance
  • Setting objectives for market visits
  • Reviewing merchandizer performance
• Developing and training
  • Ensures that all Merchandisers are trained well to perform their job
  • POP execution
  • Planogram management
  • Follow FIFO
• Meetings
  • Conduct monthly Merchandiser meetings to address store wise issues and review performance against set parameters
• Reporting
  • Compile reports and information as per requirements communicated by CDM and Retail Marketing
• Relationship Building
  • Maintain trust and understanding in working with trade in general and specifically buyers, floor managers and store managers Share success stories
  • Communicate promotions to build off-takes
  • Mutually work towards category growth
  • Resolve issues, etc.
  • The Customer Development Executive (CDE) plays an important role in the Region in ensuring profitable growth by:
• Category Management:
  • Understands the strategic importance of category management and drives use of it in key customers; has expertise in interpreting and applying the category management 8 step processes.
• Strategic and Creative Thinking:
  • Takes initiative to understand emerging consumer and marketplace trends and thinks through implications for the categories, channels and the customers; thinks in terms of regional concerns and global needs.
• Consumer/Shopper Understanding:
  • Has a broad based of knowledge about the consumer (attitudes, habits, shopping behaviour) for each channel; works with consumer insight professionals to define business goals and specific research objectives prior to developing trade research programs.
  • Trade Understanding and relationships:
  • Adapts to rapid changes by customizing the way Colgate does business with customers in the different channels; works to understand the objectives and priorities of key customers; understands the key factors driving change in the trade environment and the implications for both Colgate and its customers.
• Cross Organizational Relationships:
  • Encourages collaborative planning and problem resolution across channels and categories; prioritizes what's important across functions, channels, categories, and geographies; encourages others and personally develops good working relationships with professionals in other departments, regionally, globally, and in other countries.
  • Promotional Excellence:
  • Helps local teams drive the use of innovative and customized trade promotions focused on the customer's consumer and channel and conducts post analyses to learn from results; selects creative ways to leverage and invest trade money to drive customer's performance and profitability.
• Business and Global Perspective:
  • Stays abreast of external business developments and understands their potential impact on Colgate's performance; brings cross disciplinary knowledge to bear on issues and opportunities; focuses on profitability and considers cost options when making decisions; actively integrates external and internal best practices and trends.
• Communications:
  • Keeps people well informed of plans, goals and objectives; provides clear understanding of job priorities and performance expectations; clearly and simply expresses ideas and concepts
• Feeder Positions
  • Customer Development Manager (CDT), Shopper Development manager, Key Account Manager, Marketing coordinator.
• Career Development Options
  • Customer Marketing Manager, Customer Development Manager (Regional), Customer development Team Leader, Category Manager

Experience

• A minimum of a Bachelor's degree is required. Undergraduate coursework in Business and/or a Masters in Business Administration is desirable.
• Experience: 3 to 4 years in FMCG environment in a similar role managing key customers/accounts with proven track record
• Required: Fluent English and local language

Desired

• Previous experience working in a matrix environment in a MNC
• International business experience
• Understanding of trade margins and customer profitability
• Understanding of Customer P&L (for CP)

Generic Competencies

• Essential: Planning and priority setting, negotiation, effective execution and analysis, developing and coaching and decision making. Self-motivated and able to work independently;
• Attention to detail
• Desirable: Teamwork, relationship building and leading change

Functional Competencies

Essential: Understanding our environment, customer influencing and negotiation, customer or service provider collaboration and understanding of profitability/ROI

Desirable: Supply chain perspective, integrated commercial planning, in store execution and financial proficiency

Company Overview For External Posting (not To Be Modified)

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.