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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
We are pleased to announce the following vacancy in the Customer Operations Department of the Enterprise Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Brief Description
Reporting to the Team Leader – Customer In-Life LE, the position holder will be responsible for ensuring excellent and timely customer service by managing the relationship of the accounts under their control; by handling all support issues, escalations and ensuring resolution within SLA, and by maintaining communication with the Customer on all account support issues throughout the entire customer journey.
Key Roles:
QUALIFICATIONS
Additional Details
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