Customer Service & Sales Executive at Samura Engineering

Job Details

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• Should have a minimum grade of a C+ in KCSE and in mathematics a C
• Diploma in sales and marketing
• Good communication skills
• Ability to stay calm when customers are stressed or upset.
• Proficiency in basic computers knowledge.
• Experience working with customer support.
• 3 years previous on a similar jo