Logistics Team Leader at Career Directions Limited

Job Purpose

• Manages and drives performance of a team of Import Operations Specialists
• Processes, handles, distributes all required documents in the receiving area
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
• Acts as subject matter expert for AFR/OFR Operations questions
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Extensive knowledge of OFR Import and Export Operations
• Fit for people management role (communication, motivation and interpersonal skills) Demonstrates strong communication capabilities
• Easily capable of making well informed decisions

Main Accountabilities

• Organizes, splits and plans day-to-day work of Import Operations Specialists
• Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)
• Arranges delivery
• Ensures handling of required Import documents according to regulations and internal procedures
• Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Creates, builds and maintains excellent relationships with key suppliers
• Continuously monitors supplier performance and develops improvement plan when required
• Identifies training needs and opportunities to develop a highly skilled functional department

REQUIREMENTS FOR THE JOB

Functional Experience

• Long-term experience and proven track record in the customs segment
• Fit for people management role
• Proficient decision making skills
• High degree of written, verbal and organizational skills

Geographical Experience

• Knowledge of the industry and stakeholders - shipping lines, CFS, transporters,KRA,KEBS,KPA

Education / Qualification / Certification Requirements

• Relevant training in clearing, freight forwarding or logistics management
• Deep knowledge of OFR imports and exports operations
• Strong analytical skills and good communication skills
• Commercial experience/capabilities

Language Requirements

• Excellent English

Functional Competencies

• Ability to work under pressure
• Strong problem-solving mentality
• Extensive knowledge of OFR Import Operations
• Good administration skills
• Results driven and attention