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Wananchi is the leading business providing affordable entertainment and connectivity for the rapidly growing middle class in East Africa.
Department: Customer Experience
Employment Status: Permanent
Position Reporting to: Team Leader – Supervisor Shops
Manages Others: No
Job Purpose / Summary: Shop CSR is responsible in providing professional and focused customer service both internally and externally.
Reporting to the Shops Team Leader, the shop CSR will be responsible for:
Customer Support:
Promoting Zuku Brand:
Service Quality:
Floor Management:
Stock Management:
Asset Management:
Payment
Inventory
Key Roles:
Key Performance Indicators:
Achieve Shops SLA’s
Qualifications
Interested and qualified candidates to submit their application including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 10th April 2019.
The subject line “Customer Service Representative- Shops (Kisumu)” OR “Customer Service Representative- Shops (Nakuru)”.
Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.
Only short-listed candidates will be contacted.
Note: Canvassing will lead to automatic disqualification.
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