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  • Posted: Apr 9, 2019
    Deadline: Not specified
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    Lipa Later is a risk free, point of sale credit option that allows retailers to sell goods and services to consumers with repayments made in affordable monthly instalments. It is the leading third party instalment plan for retailers in East Africa currently operating in Kenya and Rwanda. Our product offering allows for both online and offline integration with retailers and both online and offline sales platforms for consumers.
    Read more about this company

     

    Debt Manager (Collections Agent)

    Job Description

    We are looking to recruit a results-oriented Debt Manager, who is a strong negotiator, able to work in a very fast-paced environment and adapt to situations. This individual should bare the experience and capability to collect accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives. Could this be you?

    The role will include the following responsibilities:  

    • Organize calling list according to severity of delinquency – severity of delinquency here will be determined by the loan amount; instalment amount for short term loans (3 months and below) and client repayment history.
    • Call debtors before Due dates to remind them to make repayments
    • Call debtors on due dates to ensure they repay
    • Receive and record all Promises to Pay from debtors
    • Negotiate for clearance of arrears/default with clients
    • Negotiate for most agreeable Promises to Pay from debtors – most agreeable are those to pay within 7 days of the instalment falling due for arrears and within seven days after calling for older defaulters
    • Daily update Individual Collection Portfolio records – that is repayments made, Promises to Pay made, demand notices sent, accounts recommended for repossession.
    • Ensure demand notices for debtors who did not keep their Promises to Pay are sent in a timely manner as per policy.
    • Follow up on Promises to Pay received.
    • Recommend clients to be repossessed based on response so far received and the debt collection policy.
    • Conduct repossessions on defaulted accounts as per plan.

    Needed experience

    • At least two (2) years’ experience in debt collection or at least two (2) years’ experience in microfinance.
    • Proficiency in MS Office
    • Proficiency in usage of debt record databases
    • Exceptional communication skills
    • A good listener
    • Aggressive and persistent personality
    • Organized
    • Works well with minimal supervision
    • Report writing and presentation skills

    Method of Application

    All written applications and CVs should be submitted to careers@lipalater.com.

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