Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala is seeking an experienced Recoveries leader to help us lead our growing operational team servicing customers in the East Africa region. Tala is a world leader in providing direct loans and financial services in emerging markets. We are a global team with diverse backgrounds who are singularly focused on using technology, data, and a customer-centric approach to meet the financial needs of the 2+ billion people of the emerging global middle class.
In this role, you will be responsible for managing on-site teams responsible for collections operations with direct accountability for recoveries performance, full cycle personnel management, quality of service, and budget management. You will be responsible for developing and implementing collections strategies, including tests, omni-channel collections, account segmentation, and new technologies. Additionally, you will have direct responsibility for hiring, performance management, scheduling, and incentive strategies. Finally, you will be responsible for developing and managing quality assurance programs, performance reporting, and continuous improvement projects.
Great candidates will have extensive experience leading collections/recoveries departments, ideally for a lender in the East Africa region, with strong analytical, organizational development/design, and hands-on operational management skills. You can and will roll up your sleeves to solve problems: you have a deep sense of accountability for (and demonstrated experience delivering) results as well as the success and growth of your teams. You have experience goal-setting and projecting growth, with a knack for cascading and communicating quantifiable, aggressive targets to your teams. Your teams and colleagues would describe you as an excellent communicator and decision-maker, adept at ensuring a large, varied audience understands issues, context, tradeoffs between different solutions, and reasons for decisions.
Interested and qualified? Go to Tala (formerly InVenture) career website on boards.greenhouse.getrake.io to apply