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Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
This is a remote position, you’ll be working from home, managing a team of 30-40 web support engineers, supported by a small group of experienced junior managers. You’ll be working with North American and APAC peers within Influx and servicing clients located all over the world.
Success in this role is a combination of client satisfaction, staff satisfaction and financial metrics.
What We’re Looking for:
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