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  • Posted: May 2, 2019
    Deadline: Not specified
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    CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
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    Data Analyst, Digital Collections

    Job Description

    Division: Credit

    Department: Debt Collections

    Reporting Structure:

    Direct Supervisor: Manager Retail Credit

    Direct Reports: None

    PRINCIPAL ACCOUNTABILITIES

    • Performing vintage analysis for the digital loan book.
    • Effectively manage NPS tracking and conduct market insights.
    • Manage and allocate contact list to the collection agents.
    • Credit scorecard monitoring and enhancement.
    • Ensuring solutions meet business needs and requirements.
    • Prepare reports/feedback on quality performance of the digital loan portfolio and clientele to help in procedure/process/product gap identification.

    MANAGEMENT JOB CONTENT

    • Planning: Daily
    • Organising: N/A
    • Directing & Supervising: N/A
    • Monitoring & Controlling: Daily updating of TAT
    • Monthly reviews of updated TAT
    • Monthly and annual performance management contract review

    WORKING RELATIONSHIPS

    Internal: Relationship Officers / Managers, BBM’s, Legal, Customer Service, Project Risk, Valuation,DFS

    External: N/A

    EXPECTED MINIMUM QUALIFICATION

    • Education: A University Degree in statistics or actuarial science from accredited institution
    • CPA/ACCA certification
    • Experience: A minimum of 5 years’ experience in business analysis or a related field.

    Technical and General Competencies:

    • Technical competencies:
    • Exceptional analytical and conceptual thinking skills.
    • Advanced technical skills.
    • Excellent documentation skills.
    • Fundamental analytical and conceptual thinking skills.
    • Experience creating detailed reports and giving presentations.
    • Competency in Microsoft applications including Word, Excel, PowerPoint
    • A track record of following through on commitments.
    • Excellent planning, organizational, and time management skills.
    • Advanced skills in Ms Excel and PowerPoint

    General competencies:

    • Analytical skills
    • Teamwork
    • Good presentation skills
    • Interpersonal skills
    • Organised

    Method of Application

    Interested candidates should send CV's to: cvs@cdl.co.ke

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