Regional Relationship Manager at Equity Bank

Job Description:

Reporting to the General Manager SME, the successful candidate will be expected to deal with individual SME customers and advise them on various banking and financial products and services offered by the bank, and develop SME business in a specific region under the guidance of the Regional Manager.

Job Responsiilities:

• Serve a designated portfolio of key accounts in the SME Banking business segment in a specific region.
• Develop the portfolio by prospecting new clients and offering suitable corporate banking services to the existing customers
• Develop additional business from the existing branch clientele, i.e. increase share of wallet by cross selling all banking products to the existing and potential branch customers.
• Achieve the set monthly and annual sales targets for all the SME banking products within the region.
• Recommending to the Branch Business Manager and Head of SME banking any business development opportunity for follow up in the region.
• Coach and mentor the business client advisors of the region and help them achieve their targets.
• Maintain a series of dashboards to monitor business performance on a product and segment basis
• Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
• Be conversant with policies and procedures pertaining to all bank products and services.

Qualifications:

• Degree holder or above with major in Business Administration, Finance or related disciplines
• At least 3 years relevant experience in the SME Banking business segment
• Good knowledge of SME banking, trade finance and treasury products and services
• Familiar with the general banking operations and its legal and regulatory requirements
• Previous exposure to the preparation of credit proposals
• Sound interpersonal and communication skills
• Good command of both spoken and written English

Technical skills / Competencies

Analytical ability: Ability to process and analyse large volumes of complex data, using various standard and specialized software tools.
IT Skills: MS-Excel, MS PowerPoint and MS Word skills are mandatory to analyse, summarize, and present data in an efficient and meaningful way.

General Competencies

• Team work - Commitment and ability to work with and in cross functional and virtual teams with the Business Units, coupled with ability for straight talking
• Communication - Effectively and concisely communicate key issues and ideas through correspondences and verbally without supervision. Interface with various
  departments effectively to ensure timely delivery of MI in agreement with SLAs in place
• Innovation – Generate new efficient processes and create
  appealing and cutting edge analysis
• Time management & planning - Ability to juggle priorities,
  multi- task and execute at speed individually and as part of a team
• Must be able to recognize, anticipate, and create solutions to issues and problems in a timely manner