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  • Posted: May 13, 2019
    Deadline: Not specified
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  • Lipa Later is a risk free, point of sale credit option that allows retailers to sell goods and services to consumers with repayments made in affordable monthly instalments. It is the leading third party instalment plan for retailers in East Africa currently operating in Kenya and Rwanda. Our product offering allows for both online and offline integration with retailers and both online and offline sales platforms for consumers.
    Read more about this company

    Tele Collections Agent

    Job Description

    Are you the next addition to our Lipa Later Family? 

    ‘Aggressive, Agile, Ambitious’

    We are aligning, recruiting and building a Team of industry leaders and influencers who will shape the future and determine the next frontiers of the retail and consumer market in Africa.

    We provide an autonomous working platform and environment that breeds cohesion and team work towards the achievement of common goals, all while creating “cool” and revolutionary products and services.

    We seek to provide a road map to self-fulfilment and our culture embodies tenets of support, collaboration and innovation.

    Your day to day roles, future team member:

    • Handle a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts.
    • Maintaining and running a portfolio of accounts in a way to reduce bad debt losses.
    • Reviews processes to identify risk and opportunities to streamline operations, improve service and minimize losses.
    • Highlights and analyses credit failures to identify ways of improving the credit approval process.
    • Utilization of all available resources of systems to perform skip-tracing techniques to locate customers
    • Legal, regulatory, economic and compliance.

    Needed experience

    • Graduate with at least one-year work experience preferably in a collections environment.
    • Bachelor’s Degree in a Business-related field.
    • Good negotiation and communication skills.
    • Strong analytical skills and attention to detail.
    • Basic Project management skills.
    • Proficiency in MS Office.
    • Proficiency in usage of debt record databases.
    • A good listener.
    • Aggressive and persistent personality.
    • Organized.
    • Works well with minimal supervision.
    • Report writing and presentation skills.

    Method of Application

    All written applications and CVs should be submitted to careers@lipalater.com.

  • Send your application

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