Senior Officer – Large Enterprise & Public Sector National Account Manager at Safaricom

We are pleased to announce the following vacancy in Large Enterprise & Public Sector Department within the Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Sector Manager - Large Enterprise & Public Sector, the position holder will be responsible for Strategic Accounts (TML-Target Market List) within Multinational Corporation (MNC)/VGE vertical and will be to drive and achieve revenue targets through solution selling and segment propositions.

Detailed Description

• Identify growth prospects (New/Up-sell/Cross-Sell) within the TML
• Drive identification and adoption of relevant segment propositions
• Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.
• Proactive Relationship performance management and tracking
• Grow Solution Sales within assigned TML; through acquisition and penetration.
• Provide thought leadership and Insights from customers engagement
• Develop and execute customer ring fencing strategies
• Stimulate existing prepositions within assigned TML
• Develop strong relationships at CXO and wider Buying Centers to understand mid-to-long term customer objectives.
• Churn Management
• Contract Management: Follow up on all existing contracts & renewal.
• Provide insight into the refinement of customer journey processes
• Timely response to customer correspondence
• Flag potential escalations timeously
• Formulate and manage customer relationship through up-to-date Account Development Plans.
• Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).
• Manage reporting cycles (daily, weekly, and monthly).
• Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting.
• Maintaining strong and deep relationships with accounts under direct management
• Follow through on all customer issues until closure.
• Maintaining communication with the customer throughout the entire customer journey.

• Degree in Commerce/ ICT or a business related;
• Work experience of at-least 4 years preferably in an Telecommunications environment;
• At least 3 years work experience in a multinational account management role;
• Knowledge/ Work experience in ICT will be an added advantage;
• Possesses successful regional and or global accounts/enterprise solution sales experience.
• Demonstrate ability to influence at C-level
• Experience working within an international and distributed team will be an added advantage
• Ability to deliver results and meet and surpass targets;
• New business development skills.
• Be commercially savvy with a deep understanding and demonstration of solution selling.

Additional Information

As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

• An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
• Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
• Clearance certificate from a reputable Credit Reference Bureau (CRB)
• University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
• Copy of your National ID/Passport