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  • Senior Officer – Large Enterprise & Public Sector National Account Manager at Safaricom

  • Posted on: 16 May, 2019 Deadline: Not Specified
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  • Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader.

    Senior Officer – Large Enterprise & Public Sector National Account Manager


    Job description

    We are pleased to announce the following vacancy in Large Enterprise & Public Sector Department within the Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Brief Description

    Reporting to the Sector Manager - Large Enterprise & Public Sector, the position holder will be responsible for Strategic Accounts (TML-Target Market List) within Multinational Corporation (MNC)/VGE vertical and will be to drive and achieve revenue targets through solution selling and segment propositions.

    Detailed Description

    • Identify growth prospects (New/Up-sell/Cross-Sell) within the TML
    • Drive identification and adoption of relevant segment propositions
    • Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.
    • Proactive Relationship performance management and tracking
    • Grow Solution Sales within assigned TML; through acquisition and penetration.
    • Provide thought leadership and Insights from customers engagement
    • Develop and execute customer ring fencing strategies
    • Stimulate existing prepositions within assigned TML
    • Develop strong relationships at CXO and wider Buying Centers to understand mid-to-long term customer objectives.
    • Churn Management
    • Contract Management: Follow up on all existing contracts & renewal.
    • Provide insight into the refinement of customer journey processes
    • Timely response to customer correspondence
    • Flag potential escalations timeously
    • Formulate and manage customer relationship through up-to-date Account Development Plans.
    • Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).
    • Manage reporting cycles (daily, weekly, and monthly).
    • Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting.
    • Maintaining strong and deep relationships with accounts under direct management
    • Follow through on all customer issues until closure.
    • Maintaining communication with the customer throughout the entire customer journey.
    • Degree in Commerce/ ICT or a business related;
    • Work experience of at-least 4 years preferably in an Telecommunications environment;
    • At least 3 years work experience in a multinational account management role;
    • Knowledge/ Work experience in ICT will be an added advantage;
    • Possesses successful regional and or global accounts/enterprise solution sales experience.
    • Demonstrate ability to influence at C-level
    • Experience working within an international and distributed team will be an added advantage
    • Ability to deliver results and meet and surpass targets;
    • New business development skills.
    • Be commercially savvy with a deep understanding and demonstration of solution selling.

    Additional Information

    As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

    • An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    • Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    • Clearance certificate from a reputable Credit Reference Bureau (CRB)
    • University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
    • Copy of your National ID/Passport

    Method of Application

    Interested and qualified? Go to Safaricom Kenya career website on safaricom.taleo.net to apply

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