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  • Posted: Jun 10, 2019
    Deadline: Not specified
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    The Mozzart company has been operating on the gambling market since 2001. The company’s business policy is based on modern business principles. Over the past 17 years we have become leaders in the area of gambling and sports betting in Southeastern Europe. With around 1,000 betting shops, the brand is currently present on the territories of Serbia, ...
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    Customer Care

    Details:

    Reports to: HR Manager or Shop Manager

    General Summary of Job Description for Call Center Operator;

    Responsible for answering the company switchboard phones, greeting callers, establishing reason for their calling and resolving issue by contacting appropriate person that can help the customer.

    Job Responsibilities

    • Operate cord or cordless switchboard.
    • Act as human answering service outside or during company business hours as necessary.
    • Greet customer calls warmly and ask them how you can help them.
    • Transfer calls.
    • Relay verbal messages.
    • Record and deliver messages.
    • Call the appropriate person requested by caller.
    • Page individuals and inform them of message.
    • Refer caller to emergency call out numbers if necessary.
    • Date stamp time of call and record in computer system as necessary.
    • File messages.
    • Schedule or cancel appointments.
    • Answer caller's questions.
    • Perform other clerical duties as necessary.

    Method of Application

    This position is no longer accepting applications

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