Payment Operations Officer at Eclectics International Ltd

Job Description

• Reconciling payments to ensure the payment system reflects the correct transactions
• Process and reconcile transactions of complex nature
• Maintain appropriate files, reports, documentation, and data
• Reconcile and rectify customer float accounts
• Account reconciliations.
• Issue reconciliation reports to customers on all the services on a daily basis.
• Issue monthly statement reconciliation reports to clients on all the services
• Performing daily financial transactions such as verifying, calculating and posting the correct entries if there are any issues raised by clients
• Generating end month reports
• Maintain regular contacts with internal and external customers
• Ensure follow-up actions as and when necessary with internal and external customers.
• Adhere to corporate standards and procedures in reconciliation activities
• Ensuring all transactions are processed accurately and timely by complying with all operations Standard procedures and escalating any error to supervisors for action.
• Familiarize and update knowledge on all the payment Gateway process and training the payments team and clients on the Payment Gateway system user
• Perform other related duties as assigned