Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda and Nigeria.
Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.
We invite you to be part of our team by submitting your application to the following role based in Nairobi.
Starting date: Immediately
- Dealing with after sales customer directly either by telephone, electronically(email) or face to face in a timely manner.
- Helping the customers to get the necessary support i.e. help them install, maintain, operate particular product and advise customers on after sales product policy application.
- Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.
- Communicate and coordinate with internal departments
- Keeping track of all orders being returned and resend to customers.
- Ensure efficient and accurate logging of all after sales inquiries
- Take ownership of customers after sales complaints and follow problems through to resolution efficiently
- Constantly investigate and report after sales issues and options that will assist in service improvements.
- Any other duty assigned from time to time.
Who Are You?
Required Skills and Competencies:
- Bachelor degree in Business Administration or an equivalent
- 1 year relevant work experience.
- Be a strong team player with excellent interpersonal skills
- Be able to work well and meet strict deadlines with minimum supervision
- Have a good working knowledge of MS Office applications with strong report writing skills
- Have excellent communication skills, both oral and written
Method of Application
Apply by sending an email with your CV and a convincing cover letter to firstname.lastname@example.org
Fresh Graduates are encouraged to apply.
Due to the high volume of applications received only short listed candidates will be