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  • Delivery Team Lead at CloudFactory

  • Posted on: 15 July, 2019 Deadline: Not Specified
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  • CloudFactory provides a tech-forward, professionally managed workforce solution with all the benefits of a trained internal team. Our teams are agile, scale fast, and process data with high accuracy on virtually any platform. CloudFactory is on a mission to change how work gets done. We're using technology to make it super easy and affordable for startups and fast-growing companies to automate and outsource routine back-office data work. As a leader in the Impact Sourcing movement, we aim to connect 1 million people to online work, while raising them up as leaders to address poverty in their own communities. Our workforce is recruited from talent “hot spots” around the globe such as Nepal and Kenya where we can hire the best and brightest in areas where there are thousands of talented people, but limited opportunities for meaningful and sustainable employment.

    Delivery Team Lead

     

    Job description

    You, as a Delivery Team Lead with CloudFactory, will be the leader and mentor to some extremely talented Delivery teams. CloudFactory’s Delivery Team Leads are the bridge between two sets of clients:customers, who are the source of the data work, and cloud workers, who get the work done. They guide the conversations between the two clients to make sure there is alignment across the board on the work we’re streaming. Pods [our delivery teams] are responsible for the ongoing delivery of data and AI projects. Your role as a Delivery Team Lead is firstly a mentorship role, you’ll be teaching your team the ropes, hopping on client calls and coaching them to be the most successful project managers on the market. The hope is that they will eventually be better at project management than you.

    CloudFactory is a ten year old mission-driven startup that aims to be the AWS of Cloud Labor. We use a combination of the latest technology and an on-demand, global workforce to enable scalable, efficient, and high quality digital data work. It is our ambitious social mission and deep ties on the ground in Asia and Africa that drive us to innovate and change how companies get work done.

    The Fit:

    This isn’t your typical projects position. You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly (don’t say we didn’t warn you). This position requires a balance between people and project management - primarily coaching people to manage projects better so that we wow our clients and workers. So a customer-focused individual who is passionate about people and technology is the #1 quality we’re looking for.

    You love building relationships, are passionate about people and can manage through ups-and-downs. You can manage multiple projects and/or scenarios simultaneously. Being close to the customers and the workers will require getting your hands dirty from time-to-time. You need to be able to understand the work we do, how we do it, and why we do it. That usually requires doing it yourself, first. Fitting with us requires the ability to be flexible with working times as most of our clients are in the US, Australia and Europe.

    You are a great communicator. You have impeccable communication skills and are an excellent all-around communicator — verbal, written, and interpersonal. You’ve also got a high EQ (emotional intelligence). You’ll need to empathize with our customers and work cross-culturally with team members across the globe.

    You're confident, but humble. You're adventurous, you do not refrain from experimentation. You're data-driven. You're a natural problem solver. And you are resourceful.

    Don't worry if you don't tick all the boxes. At CloudFactory, we're very intentional about our culture, so above all we're looking for a open-minded individuals to learn and grow together with.

    The Experience:

    • The experience required to work with us is at least 4+ years doing western-style client communication and experience in dealing with large projects.
    • You have experience working with highly capable and driven individuals, and have the nous to handle tough situations.
    • Project Management, general management and experience in a high-growth tech company are a plus.
    • Technical experience, although not a must, would be another big plus.
    • A hunger for learning about AI or courses related to AI - you guessed it - another plus!

    Method of Application

    Interested and qualified? Go to CloudFactory career website on cloudfactory.breezy.hr to apply

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