Operational Excellence Manager at Viscar Industrial Capacity

KEY DUTIES AND RESPONSIBILITIES

• Work with managers to interpret data provided in reports; clarify data and respond to additional requests for information.
• Review current reports and present recommendations on alternative and/or incremental automated reports to improve visibility, efficiency, cost improvement, workflow management and communication
• Develop new reports and modifying existing reports, both proactively and in response to client request; or to improve operational efficiencies
• Create and maintain databases and management reports, interpreting data and identifying trends for managers
• Improve measurement and visibility of Key Performance Indicators (KPI)
• Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity.
• Have an overall passion for technology and be creative and innovative ways to solving problem.
• Good business writing and presentation skills.
• Analytical thinking and the ability to break down the components but still be able to see the bigger picture.
• Customer focused and the ability to build working relationships quickly.
• Achievement driven and delivery focused while maintaining the required quality.
• Candidate should demonstrate the ability to plan and manage a multitude of tasks.

EDUCATIONAL QUALIFICATIONS

• Degree in IT/Computer Science/Telecommunications/Technical Related Field
• ITIL Foundation and Intermediate Courses
• CCNA Certification
• Software Development certification

KEY SKILLS AND EXPERIENCE

• 3-5 years’ experience in IT or GSM related role
• A good understanding of Data Analytics
• Experience in Process Governance especially using ITIL Framework
• Excellent verbal and written communications skills with an ability to express complex technical concepts in business terms
• Excellent people management skills and contribute to team success
• Attention to details and analytical thinking
• Ability and willingness to learn new technologies quickly
• Solid technical knowledge of varying databases, data analysis and data repository technologies
• Strong technical knowledge and experience related to data integration and reporting