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  • Posted: Jul 26, 2019
    Deadline: Not specified
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    Service Delivery Manager

    Job description

    We are currently recruiting for a Service Delivery Manager to join a leading Microsoft Gold Partner Consultancy in Nairobi.

    Requirements:

    • Be a major influencer in the development of a new managed service practice for international customers focusing on Windows 10 and Office 365
    • Have proven experience working in an ITIL environment
    • Take ownership of ITSM platform for the company
    • Continuously look to improve the service offered to customers, through both technology and customer service
    • Have previously managed a team and supported in the development and growth of that team
    • Contribute to planning and delivery of the overall customer IT strategy, concentrating on cost reduction and service improvement
    • Produce management reports for the customer and internal management, providing analysis, feedback and actions based on trends, root cause analysis and other reports for both internal use and customers
    • Manage customer service review meetings, workshops and presentations to support collaborative issue resolution, service improvements and knowledge sharing
    • Be willing to travel internationally on occasion
    • Manage the team and service through KPIs
    • Maintain service levels within the team and where there are bespoke requirements within a customer contract
    • Responsible and accountable for the management of day-to-day operations to ensure contractual commitments and service levels are met
    • Be an escalation point for customers and internal staff where required

    Method of Application

    If this role interests you then please feel free to apply or email me directly at abasley@welovesalt.com

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