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  • Banquet Manager at Kempinski Hotels

  • Posted on: 7 August, 2019 Deadline: Not Specified
  • View Jobs in Hospitality View All Jobs at Kempinski Hotels
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  • Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

    Banquet Manager

     

    Reporting to the Director of Food and Beverage/ Assistant Food and Beverage Manager, the incumbent will be responsible for producing an outstanding guest experience within the Banqueting concepts by managing a service team in cooperation with the culinary team. The Banquet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximising profit.

    Main Responsibilities

    • Ensure that all rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
    • Ensure that the sales are driven to the Banqueting department’s full potential and that budget is adhered to.
    • Ensure that a High quality of product and service is never compromised in the Banquet operations.
    • Ensure that the Banqueting department is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
    • Ensure that innovation and new ideas are fostered, implemented and communicated to the Head of Department.
    • Ensure that the growth of internal talent within the Banqueting department is successfully implemented.
    • Responsible for driving Talent Development for his/her staff.
    • Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
    • Provide a professional and courteous service at all times and ensure that all employees of the Room Service outlet follow the example.
    • Ensure that the place of work and surrounding area is kept clean and organised at all times.
    • Execute and demand the team to execute the highest level of service and set-up standards at all times.
    • Be knowledgeable of all services and products offered by the hotel.
    • Set an example in terms of thorough service and product knowledge of the Banqueting offering.
    • Assist in preparation of the Banqueting budget.
    • Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
    • Perform up selling for all items offered by the department assigned as well as offering alternatives.
    • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
    • Identify errors and correct them as required during set-up, service and breakdown of operations.
    • Produce reports and analysis of the outlet and present report in the monthly performance meeting.
    • Lead the Banqueting department efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
    • Establish rapport with guests and meeting organizers to ensure satisfaction and personalized service.
    • Work in close term with Stewarding and Housekeeping to ensure that all areas are regularly maintained and organised.
    • To work closely with the Sales & Catering department and establish a good rapport to ensure successful flow of communication.
    • Participate planning sessions of the Banquets together with the Sales & Marketing Department.
    • Plan the banquets’ schedule and checklist with Executive Chef / Banqueting Chef.
    • Hold event briefings for the Service and Culinary Teams.
    • Actively participate in Banqueting menu design in cooperation with the Culinary Team, Bar Manager and Chef Sommelier / Sommelier.
    • Organise tastings of new Banqueting menus.
    • Foster and implement creative ideas for Banqueting offering.
    • Implement a flexible work schedule based on business patterns.
    • Establish a pool of qualified and trained full and part time employees in conjunction with the hotel’s Human Resources Department.
    • Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments.
    • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
    • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
    • Attend daily or weekly meetings with the Culinary Team and fostering team work to constantly develop the Banqueting department for more success.
    • Attend all required trainings as described by the Food & Beverage Department.
    • Report incidents requiring disciplinary actions immediately to the Head of Department.
    • Prepare and review all departmental operations manual updates annually in accordance with the Assistant Head of Department.
    • Support all activities and cooperation with the suppliers.
    • Monitor and constantly improve quality and guest satisfaction trough personal correspondence with the clients, such as event organisers.
    • Organise all required outlet specific trainings as described by the department.
    • Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
    • Respond to any changes in the department as dictated by the hotel management.
    • Handle guest enquiries and complaints in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.
    • Ensure that the opening and closing procedures established for the outlet are followed.
    • Act as Food & Beverage Duty Manager during the absence of the Food & Beverage Head of Department and Assistant Head of Department.
    • Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
    • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    Qualifications

    • BA/BSc/ Diploma in Hospitality Management or related field, preferably from a hospitality College or MBA.
    • Minimum 5 years in F&B management role, preferably including experience in a successful food & beverage banquets operation.
    • English – excellent oral and written skills. Additional Language will be beneficial
    • Proficiency in Excel, Word and Power point.
    • Strong knowledge of beverages (cocktails, liquors, wine, etc…) Outside Catering and Banqueting Operations.
    • Excellent written and verbal communication skills.
    • Ability to identify and delegate tasks effectively.
    • Excellent organizational and time management skills.
    • Applies a professional, confidential and ethical approach at all times.
    • Works in a safe, prudent and organized manner.
    • Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
    • Passionate for Food & Beverage
    • Leader, Team player and Sense of Responsibility
    • Analytical thinker
    • Flexible and reliable

    Method of Application

    Interested and qualified? Go to Kempinski Hotels career website on kempinski.taleo.net to apply

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