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  • Security Operations Center Operator at Career Directions Limited

  • Posted on: 8 August, 2019 Deadline: Not Specified
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  • CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL. We are looking for a reliable Clearing and Forwarding Manager to be responsible for the overall management of Nairobi division which include outposts in Nakuru, Eldoret, Kisumu, Busia, and Malaba.

    Security Operations Center Operator


    Job Description

    Role Responsibility:

    • Serve as the liaison between all departments and the Security Department
    • Handle (without delay) complaints and unusual/critical event information to the appropriate personnel
    • Directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
    • Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment
    • Complete 'Task work orders" for all reported maintenance needs
    • Inform (without delay) to the proper personnel of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
    • Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
    • Control and monitor the two-way communication systems

    The Ideal Candidate:

    • Must possess a minimum of diploma in any field.  A security related is an added advantage.
    • Minimum of one (1) year verifiable experience in information research or SOC experience
    • Minimum of one (1) year verifiable experience in a security command or communications center
    • Proficient computer skills including Microsoft Office
    • Effective oral and written communication skills
    • Active listening skills to assess and evaluate situations effectively
    • Ability to identify critical issues quickly and accurately
    • Attention to detail
    • Advanced computer skills and Microsoft Office proficiency
    • Ability to work in a team environment
    • Ability to multi-task, discerns patterns in detail
    • Excellent verbal/writing skills
    • Ability to think through problems for logical solutions, and remain calm and professional under stress
    • Ability to speak clearly, give direction, and provide guidance to employees and security staff during emergencies

    Method of Application

    If you are up to the challenge, possess the necessary qualification and experience; please send your CV to to placement@cdl.co.ke only quoting the job title on the email subject

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