Security Operations Center Operator at Career Directions Limited

Role Responsibility:

• Serve as the liaison between all departments and the Security Department
• Handle (without delay) complaints and unusual/critical event information to the appropriate personnel
• Directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment
• Complete 'Task work orders" for all reported maintenance needs
• Inform (without delay) to the proper personnel of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
• Control and monitor the two-way communication systems

The Ideal Candidate:

• Must possess a minimum of diploma in any field.  A security related is an added advantage.
• Minimum of one (1) year verifiable experience in information research or SOC experience
• Minimum of one (1) year verifiable experience in a security command or communications center
• Proficient computer skills including Microsoft Office
• Effective oral and written communication skills
• Active listening skills to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail
• Advanced computer skills and Microsoft Office proficiency
• Ability to work in a team environment
• Ability to multi-task, discerns patterns in detail
• Excellent verbal/writing skills
• Ability to think through problems for logical solutions, and remain calm and professional under stress
• Ability to speak clearly, give direction, and provide guidance to employees and security staff during emergencies