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  • Posted: Sep 17, 2019
    Deadline: Sep 17, 2019
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  • Read more about this company

    Villa Manager - Diani, South Coast

    Details:

    Responsibilities

    • Oversee the overall management of the property and the in-house team and ensure the guests receive the best service throughout their stay.
    • Set annual plans for the villas and implement effective strategies for achieving set targets.
    • Develop and deploy successful sales and marketing strategies and own their implementation from ideation to execution.
    • Manage on-going profitability of the villas, ensuring revenue and guest satisfaction targets are met and exceeded.
    • Acquire and develop sales opportunities through a combination of channels, including but not limited to, referrals, networking, cold calls, and face-to-face meeting.
    • Design and manage the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
    • Provide weekly, monthly, and year quarterly reports to record revenue and customer relationship progress.
    • Explore and oversee digital and social media marketing efforts including the company’s marketing database, email, SEO, and pay-per-click advertising campaigns.
    • Ensure ongoing maintenance of data and CRM systems.
    • Ensure effective supervision, direction, and coordination of other staff to optimize on the quality of service delivery.
    • Oversee proper record keeping

    Qualifications

    • Bachelor’s degree in Business Administration, Marketing, Hospitality Management or related field.
    • A minimum of 3 years’ experience in sales and marketing.
    • Excellent management, operations and administrative skills.
    • Demonstratable experience in digital and online marketing.
    • Knowledge of the travel industry, current market trends and economic factors.
    • Strong analytical skills to determine marketing effectiveness and ROI customer engagement efforts.
    • Excellent communication skills – written and verbal.
    • Confident and dynamic personality with strong team skills.
    • Ability to work without supervision and achieve goals beyond the minimum set standards for the company.
    • Demonstratable ability to create and maintain a large client network.
    • Exhibit excellent interpersonal and customer service skills.
    • Have an outstanding eye for detail.

    Method of Application

    Send your cover letter and CV, quoting your expected salary range to info@brandit.co.ke with the subject title VILLA MANAGER by 20th September, 2019.

  • Send your application

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