Training Manager at Bliss Healthcare Ltd

Reporting Supervisor    General Manager – Business Transformation

JOB SUMMARY

• Identify organizational training needs from existing processes and patient complaints  
• Plan, manage and execute learning and development initiatives that are aimed at increasing employee effectiveness across the Bliss healthcare thus developing and upskilling employee skills and capability
• Plan and execute Quality Assessment activities as per set standards and guidelines defined by management so as to meet quality standards to manage continuously improvement on patient Satisfaction Index.
• Use of technology and user friendly means and processes to impart training and learning culture

Manage  training budget

• Develops a monthly/quarterly training and development plan in liaison with key stakeholders and the training partners with reference to the training needs assessments including the calendar and budget

Identify training needs

• Manages the development of training modules and materials through research and in liaison with the training partners and other concerned product and service owner

Develop training Calendar

• Manage and oversees the development and execution of Job knowledge quizzes to all staff to evaluate knowledge retention on products, services and service offering procedures and standards 

Manages training materials

• Oversees the execution of training plans and post training evaluation as provided by training partners on New hired staff  and existing team ,refreshers trainings day to day training plan in line with the business changing products & services

Monitor and evaluate training programs

• Participate in trainings & train of trainer carried out by partner and strategic stakeholders to ensure quality and seamless dissemination of information to all staff
• Evaluate the trainings conducted by training team and maintain records of all training activities.
• Obtains feedback from learners and managers on the quality and impact of executed training programs and prepares training evaluation and assessment reports
• Provides administrative support to learning and development programs by managing training resources i.e. equipment’s, the learning center and related logistics
• Perform any other duties that may be assigned by the supervisor

Key Result Area

• Identify organizational training needs from existing processes and patient complaints
• Plan, manage and execute learning and development initiatives that are aimed at increasing employee effectiveness across the Bliss healthcare thus developing and upskilling employee skills and capability
• Plan and execute Quality Assessment activities as per set standards and guidelines defined by management so as to meet quality standards to manage continuously improvement on patient Satisfaction Index.
• Use of technology and user friendly means and processes to impart training and learning culture

JOB REQUIREMENTS                                                                                               

Minimum Qualifications

• Degree or Diploma Holder
• Training Certification
• Certificate in Customer / patient Service excellence will be an added advantage 

Experience

• 2 years’ experience in a similar role
• Must have worked within the organization for more than 6 months. 

Qualities/ Skills

• Good knowledge and understanding of patient behavior and patient insights
• Excellent organizational and interpersonal skills
• Advanced troubleshooting and multi-tasking skills
• Ability to drive successful customer/patient experience and process improvement
• Strategy focused and result oriented
• Proficient computer skills
• Awareness of industry’s latest technology trends and applications
• High level of service quality and planning
• Ability to think strategically and lead a team
• Excellent communication (written and verbal) skills
• Knowledge of healthcare compliance standards is
• Understanding of Medical Delivery System / Hospital Process – preferred but not mandatory 

Language Skills

• Proficiency in English and Swahili