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  • Posted: Sep 19, 2019
    Deadline: Not specified
  • Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through c...
    Read more about this company

    Protection Supervisor

    Grade: 8 (I)

    Salary: $47,995 annual

    Level: Level 1 Manager

    Division: Programs

    Section: Processing Support


    CWS Global and RSC Africa offer a total compensation package. The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.

    EEOC Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

    Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

    To Apply:

    Please click the below link to apply directly online to this position.

    Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

    Eligibility List

    The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their application materials now.

    Communication Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.

    Application Materials

    Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

    Primary Purpose

    This position is responsible for the supervision of the processing of refugee cases that include minor children in vulnerable situations and/or outside of the nuclear family structure, expedited refugee cases, and any other cases with specific protection concerns. The Protection Supervisor ensures that RSC Africa’s standard operating procedures are strictly followed and those processing decisions are in the best interest of applicants. This position works closely with the field teams and Nairobi-based management.


    This position supervises the Expedite and Child Protection Specialists, and Protection Unit Senior Case Processing Assistants (SCPAs). This position reports to the Processing Support Coordinator.

    Essential Duties

    • Directly supervise the Protection Unit staff.
    • Draft and maintain SOPs on Minor and Expedite case processing. Monitors all units’ implementation of these SOPs through case review and reports management.
    • Supervise case and pipeline management undertaken by the Protection Unit, focusing on specialized caseloads including: minors, expedites, long-stayers and other cases with protection concerns. Monitor protection reports to identify urgent cases and to move cases more quickly through the pipeline.
    • Develop and deliver training on protection case processing, including: interviewing minors, completion of minor counseling and the minor questionnaire, analysis of Best Interest Determinations (BIDs), expedite case identification, expedite processing procedures, age- and gender-appropriate interview techniques, and LGBTI-sensitive interviewing skills.
    • Serve as focal point and provides technical expertise for field team staff during circuit rides.
    • Conduct regular training to UNHCR and other referring agencies on minor and expedite processing.
    • Liaise with UNHCR, PRM, CIS, RPC and RAs on issues related to protection cases.
    • Determine, in conjunction with other partners, the best resettlement options for all minors being considered for resettlement without their parent(s). When necessary, counsel minors (and their non-parent guardians) about the various resettlement options available, the realities of life in the US, and benefits of the refugee foster care program, etc. When necessary, also counsels expedite cases unable to access usual RSC Africa case inquiry mechanisms (e.g. Nairobi Safe Houses).
    • Review, or oversee review of, all Minor Questionnaires before their submission to Resettlement Agencies.
    • When a protection case is at immediate risk, coordinate with other partners to ensure appropriate action is taken.
    • Draft regular reports and analysis and submit quantitative and qualitative data from a wide range of sources to RSC Africa and CWS management, and external partners including PRM.
    • Travel as needed, often on short notice, to locations throughout Sub-Saharan Africa to interview protection cases, meet and train partners.
    • Assist with the processing of Nairobi-based protection cases as needed.
    • Other responsibilities as assigned by RSC Africa Management.


    US citizenship is required.


    Bachelor’s Degree or four (4) year of experience in lieu of a Bachelor’s Degree is required.


    • Five (5) years of work experience is required.
    • One (1) year of direct supervisory experience is required
    • Two (2) years of related experience in child protection and/or child welfare required
    • Experience with overseas processing or US refugee resettlement preferred
    • Previous experience living and/or working in a developing country preferred


    • Thorough knowledge of the US Refugee Admissions Program and WRAPS database preferred.
    • Strong computer skills, in particular Microsoft Excel, Word, Outlook and Access.
    • Excellent organizational and time management skills.
    • Strong verbal and written English language skills.


    The Protection Supervisor must have the ability to:

    • Work as part of team in a multi-cultural environment;
    • Supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
    • Lead others and address issues as they arise;
    • Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems in the field;
    • Travel in sub-Saharan Africa on short notice and often under sometimes difficult conditions to meet demands of a dynamic operational program;
    • Communicate effectively both verbally and in writing;
    • Follow instructions with a positive and receptive attitude;
    • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
    • Pass the job knowledge assessments with score of 80% or higher; pass a job knowledge assessment in order to be confirmed at the end of probation;
    • Conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS;
    • Maintain a high performance standard with attention to detail;
    • Carry out all of the duties of the position efficiently and effectively with minimal supervision;
    • Work independently and contribute to overall operations of RSC Africa;
    • Take initiative in the development and completion of projects within the specified timeframe;
    • Maintain strict confidentiality with RSC Africa administrative and operational information;
    • Manage a large and diverse workload under pressure with competing priorities;
    • Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
    • Effectively manage RSC Africa’s resources; and
    • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

    Working Conditions

    Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

    Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

    The US Embassy rates Kenya as both HIGH in crime and HIGH in terrorism. Incumbents should fully understand the insecurities present within Kenya and the region.

    Special Requirements

    This position is open to international applicants, who are U.S. passport holders (USPH). A background check, which includes references and an educational criminal check, is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must be legally eligible to work and obtain a work permit in Kenya. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.





    Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical,organized way; sharing information appropriately; and clarity and conciseness in written communication.


    Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

    Job Knowledge

    Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.


    Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

    Problem Solving

    Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

    Operational Leadership

    Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

    Building and Leading Effective Teams

    Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

    Strategic Leadership

    Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.

    Method of Application

    Interested and qualified? Go to Church World Service on to apply
  • Send your application

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