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  • Employee Relations Specialist at Standard Chartered Bank

  • Posted on: 26 September, 2019 Deadline: Not Specified
  • View Jobs in Banking / Financial Services View All Jobs at Standard Bank Group
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  • Standard Chartered - We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
    To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
    We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

    Employee Relations Specialist – Human Resources


    The Role Responsibilities

    End to End Case Management of Grievance Cases

    • Work with Head, ER Kenya & EA and HHR East Africa  to agree on the grievance representative/s to review/ investigate and process the grievances.
    • Plan for Grievance Hearing including issuing hearing invite/statement of complaint.
    • Conduct the Grievance hearing or support the Grievance representative to conduct the Grievance hearing as the case may be.
    • Complete analysis of data/facts and reach a fair and consistent resolution/conclusion which minimises the risk to the Bank. 
    • Update ERCMS at the initiation and conclusion of Grievance.
    • Update relevant stakeholders with key findings including any disciplinary actions recommended.

    End to End Case Management of Disciplinary Cases

    • Level of Involvement and support with the Investigations phase based on case nature and complexity.
    • Conduct due fact finding and investigatory interviews including preparation of witness statements and investigation report.
    • Make arrangements for the Disciplinary Hearing including identifying the panel  issuing hearing invite/statement of disciplinary case and provision of evidence.
    • Conduct of the Disciplinary hearing through supporting the hearing manager as required.
    • Complete analysis of data/facts and reach a fair and consistent conclusion which minimises the risk to the Bank. 
    • Update relevant stakeholders with key findings and any relevant information, including any recommendations.
    • Update ERCMS at the initiation of the hearing and conclusion of disciplinary hearing and/or appeal.
    • Update HRBP and/or PRC team in case of a disciplinary action so that it could be highlighted for any potential P3 impact.
    Collective ER Management
    • Develop and manage the Bank’s relationships with employee representative bodies in order to support employee engagement, business performance and the Bank’s broader social responsibility priorities.
    • Manage collective disputes, diffuse business disruptions and ensure that appropriate business contingency plans are in place.
    • Undertake collective consultation as required (e.g. collective redundancies, outsourcing, M&A, etc).
    Effectively manage key stakeholder relationships.
    • Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
    • Build internal networks with HRBPs and business stakeholders where required.
    • Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country
    • Collaborate with Labour Ministries development and application of government policy.
    Managing employee-related risk
    • Provide commentary emerging ER Matters and escalate country ER risks based on trends or any new findings/issues.
    • Understand current local employment and discrimination law/case developments and be able to anticipate implications for the Bank.
    • Create and implement suitable actions to mitigate identified risks
    • Work with HR Legal and external counsel with respect of data disclosure requests, litigation cases and preparation for/ appearance at Labour Court/Employment Tribunal.

    Support Education and Training of HR and Line Managers

    • Together with the Cluster/Regional ER Head proactively support, advise update, educate and train HRBPs and line managers across the ER product areas.
    Our Ideal Candidate

    Qualifications and Skills

    • Bachelor’s degree in Social Sciences preferably LLB from Recognized University
    • ER specialist, with a minimum of 5-6 years of work experience.
    • Proven track record and in-depth experience of ER investigations and case management.
    • Strong understanding of the local legislative and regulatory landscape
    • Effective networker and organizational influencer
    • Commercially astute
    • Strong collaboration
    • Ability to clearly and accurately analyse, interpret and communicate relevant and complex information
    • Good coaching, networking, influencing & negotiating skills.
    • Ability to assess risk & identify pragmatic solutions in context of conflicting demands.
    • Ability to develop & gain credibility within the organization in respect of ER expertise.
    • Role model and champion the Bank’s values and behaviours
    • Experience in an international professional services/ banking environment.
    • Proven experience in working in a complex matrix, with demanding and fast paced client groups.
    • Experience of ER product & policy development.
    • Involvement in collective ER issues e.g. collective communication & consultation in non-unionized environments, TU/Works Council stakeholder management, collective bargaining, etc

    Method of Application

    Interested and qualified? Go to Standard Bank Group career website on scb.taleo.net to apply

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