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  • Head of Front Office at Bolloré Logistics

  • Posted on: 2 October, 2019 Deadline: Not Specified
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  • Bolloré Logistics is a highly diversified, independent industrial group that ranks among the world’s top 10 in transport and logistics. We offer a full range of services and industry expertise. Our solutions match the complete logistics needs of importers and exporters, upstream and downstream of production: organizing transport, customs and regulatory compliance, logistics, industrial projects and supply chain services.

    Head of Front Office - East Africa Region


    Job Details

    The Head of Front Office's missions is to set Regional Sales strategy with the Regional CEO and Africa HFO and build a team of Sales and Marketing experts to grow Bolloré Logistics footprint and recognition over the area

    Activities :

    • Sales target and marketing strategy definition
      • Define and own Region Gross Margin Target (i.e. Region Commercial Budget) in connection with the Countries objectives and in line with the Region CEO expectations
      • Define the overall Sales & Marketing strategy from/with Corporate/Africa Front Office and ensure actions plans together with Country HFO to achieve the targets in the all strategic clusters : Key Accounts, Field Sales priorities, Verticals, Routes, Corridors & Supply Chain
      • Define the marketing kits and action plan with the objective to achieve Region gross margin
    • Sales Management
      • Defines Sales priorities and organization at Region Level
      • Review Sales performances versus objectives thru monthly monitoring
      • Validate hiring of Sales candidates at Region and Country level
    • Key accounts management
      • Defines Key Accounts priorities and organization at Region Level
      • Personally drive the acquisition of designated Key accounts and ensure cross fertilization across the region.
    • Supply Chain & Contract Logistics
      • Identify with Supply Chain managers and Key accounts managers opportunities
      • Coordinate solution / offer design and pricing with Supply Chain Managers in country and Africa Supply chain team in Puteaux
      • Personally drive the acquisition of designated Key accounts and ensure cross fertilization across the region.
    • Customer sales control and support
      • Ensure and set up customer sales support
      • Ensure control of customer satisfaction evaluation (survey, customer complains)
      • Customer relationship building with key clients
    • Team Management
      • Validate Country Sales Incentive Scheme (commission) in line with financial objectives (Budget) and qualitative objectives (Sales Lead, Data quality within CRM…)
      • Performance Assessment
      • Team building
    • System control and compliance
      • Supervise good use of CRM application and implement any Best Practices to ensure full Data Quality compliance at Region and Country
      • Set Country HFO responsibilities
      • ISO compliance of sales activities
    • Reporting
      • Participate to management meeting
      • Implement monthly business Flash report
      • Budget report
    • Communication: responsible for internal and external communication for the Region Front Office Team

    Geographical perimeter: Kenya, Uganda, Eastern DRC, South Sudan, North Sudan, Djibouti, Ethiopia, Eritrea and Somalia.

    Functional perimeter: Bollore Logistics activities in priority but considering the services/scopes at entity level under BTL as well as potential synergies, the position will link with the Bollore Ports activities (Shipping, ICD, …) in promoting integrated solutions.


    • Degree holder in Logistics or Supply Chain Management. MBA is a plus
    • Minimum 10 years' solid experience in freight forwarding &/or logistics
    • Field experience in setting business strategies
    • Logistics knowledge & experience
    • Perfectly fluent in English, and fluent in French would be an advantage
    • Excellent communication skills to overseas and customers
    • Good leadership and management skill
    • Ambitious & self-driven
    • Strong analytical skills
    • Strong business acumen
    • Able to work independently & under pressure
    • Proficient in MS office including Word, Excel and PowerPoint
    • Good network of business contacts, familiar with local and international market and rules and regulations

    Method of Application

    Interested and qualified? Go to Bollore Transport & Logistics Kenya Limited career website on carrieres.bollore.com to apply

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