Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 2, 2019
    Deadline: Not specified
  • In Kenya’s fifty years of existence as a republic, the importance of logistics as a key driver of Kenya’s economic growth is undeniable. Bolloré Africa Logistics is proud to lead this progression, having grown these past five decades from a fledgling freight forwarder to become the leading investor and provider of integrated logistic...
    Read more about this company

    Head of Front Office - East Africa Region

    Job Details

    The Head of Front Office's missions is to set Regional Sales strategy with the Regional CEO and Africa HFO and build a team of Sales and Marketing experts to grow Bolloré Logistics footprint and recognition over the area

    Activities :

    • Sales target and marketing strategy definition
      • Define and own Region Gross Margin Target (i.e. Region Commercial Budget) in connection with the Countries objectives and in line with the Region CEO expectations
      • Define the overall Sales & Marketing strategy from/with Corporate/Africa Front Office and ensure actions plans together with Country HFO to achieve the targets in the all strategic clusters : Key Accounts, Field Sales priorities, Verticals, Routes, Corridors & Supply Chain
      • Define the marketing kits and action plan with the objective to achieve Region gross margin
    • Sales Management
      • Defines Sales priorities and organization at Region Level
      • Review Sales performances versus objectives thru monthly monitoring
      • Validate hiring of Sales candidates at Region and Country level
    • Key accounts management
      • Defines Key Accounts priorities and organization at Region Level
      • Personally drive the acquisition of designated Key accounts and ensure cross fertilization across the region.
    • Supply Chain & Contract Logistics
      • Identify with Supply Chain managers and Key accounts managers opportunities
      • Coordinate solution / offer design and pricing with Supply Chain Managers in country and Africa Supply chain team in Puteaux
      • Personally drive the acquisition of designated Key accounts and ensure cross fertilization across the region.
    • Customer sales control and support
      • Ensure and set up customer sales support
      • Ensure control of customer satisfaction evaluation (survey, customer complains)
      • Customer relationship building with key clients
    • Team Management
      • Validate Country Sales Incentive Scheme (commission) in line with financial objectives (Budget) and qualitative objectives (Sales Lead, Data quality within CRM…)
      • Performance Assessment
      • Team building
    • System control and compliance
      • Supervise good use of CRM application and implement any Best Practices to ensure full Data Quality compliance at Region and Country
      • Set Country HFO responsibilities
      • ISO compliance of sales activities
    • Reporting
      • Participate to management meeting
      • Implement monthly business Flash report
      • Budget report
    • Communication: responsible for internal and external communication for the Region Front Office Team

    Geographical perimeter: Kenya, Uganda, Eastern DRC, South Sudan, North Sudan, Djibouti, Ethiopia, Eritrea and Somalia.

    Functional perimeter: Bollore Logistics activities in priority but considering the services/scopes at entity level under BTL as well as potential synergies, the position will link with the Bollore Ports activities (Shipping, ICD, …) in promoting integrated solutions.


    • Degree holder in Logistics or Supply Chain Management. MBA is a plus
    • Minimum 10 years' solid experience in freight forwarding &/or logistics
    • Field experience in setting business strategies
    • Logistics knowledge & experience
    • Perfectly fluent in English, and fluent in French would be an advantage
    • Excellent communication skills to overseas and customers
    • Good leadership and management skill
    • Ambitious & self-driven
    • Strong analytical skills
    • Strong business acumen
    • Able to work independently & under pressure
    • Proficient in MS office including Word, Excel and PowerPoint
    • Good network of business contacts, familiar with local and international market and rules and regulations

    Method of Application

  • Send your application

Never miss a job with our real-time & personalized job service
Subscribe Now
Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert


Join over 196K happy subscribers

Send your application through

Yahoomail Gmail Hotmail