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  • Posted: Oct 3, 2019
    Deadline: Not specified
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    CompuLynx was founded in 1994 by Sailesh and Mehul Savani in Nairobi, Kenya. The company eventually expanded into Mombasa and Kisumu and into Uganda, Tanzania and the Middle East. CompuLynx has over 160 employees. Among them highly motivated software engineers and programmers at the very top of their game.
    Read more about this company

     

    Software Quality Assurance Engineers

    Job Description

    Key Roles and Responsibilities

    • Taking ownership of technical issues, and working with the relevant teams to resolve more advanced issues when necessary
    • Resolving escalated customer complaints without the need for team lead intervention
    • Provide training to customers on the company software and product as part of the talent transformation
    • Respond to partner and customer inquiries through email and telephone and travel to client site when necessary
    • Oversee and follow-up on open customer issues.
    • Develop customer relationships through professional, dependable and accurate interactions.
    • Deliver company products and licenses to customers.
    • Track customer issues, coordinating with Helpdesk and aim to reduce the number of software tickets
    • Be flexible and available to respond to critical customer issues outside business hours.

    CANDIDATE REQUIREMENTS:

    • The candidate must be flexible enough to work for extra hours when called upon.
    • The candidate should have a Degree in IT, BSc. or a related field.
    • At least 2-year experiences in support or similar role in software
    • Certification in SQL Server Database (2008-2012), Java, C++, C#, Linux will be an added advantage
    • Candidate should be detail-oriented, able to meet strict deadlines and able to work under pressure and with minimal supervision.

    Method of Application

    To Apply Send Your CV To; hr.jobs@CompuLynx.com

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