Direct Reporting to: Customer Experience Manager, Kenya
Direct Reportees: Service Center Managers
The job holder will develop an evaluation framework & work with regional service center managers to assess the effectiveness of the after sales model in the country.
The Service Centers will offer after-sales technical support (such as Customer education, Warranty inspection, product replacement, Product repair – level 1,2 & 3, replacement stock management & Service tracking through accurate data entry in d.light atlas system).
Desired Skills and Experience
Candidates who meet the requirements should submit their CV and cover letter to: email@example.com before 12th November 2019.
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