Branch Managers at Credit Bank

To support our growth strategy, we are looking for dynamic, results-oriented professional with strong credentials and relevant work experience to fill the following positions:

Reporting to the Chief Manager Operations & Branches, the incumbents will be responsible for achievement of business targets and effective management of branch operations within the regulatory framework and the Bank’s policies and risk guidelines.

Main Duties:

• Ensure Branch profitability through growth of loans and commissions
• Business planning and growth (deposits and loans) as well as customer growth and retention
• Management of risks- ensure internal controls, physical security of cash and ensure overall adherence to the laid down policies at the his/her Branch
• Implementation of the staff targets and ensuring that the Branch targets are met
• Staff Management- maintain staff discipline, supervision, training, coaching and development
• Ensure that all required branch reconciliations are done accurately and in a timely manner
• Ensure Good Customer Service at the branch at all times to ensure member satisfaction and retention
• Assist the marketing team to identifying and forwarding customer need to aid in developing attractive products & Services
• Enhancing loan recoveries to ensure low Branch PAR
• Controls the utilization of, and ensuring proper maintenance and custody of all assets at the branch.
• In liaison with operations/ finance department, ensure adequate branch liquidity and cash requirements
• Management information reporting and integrity
• Profit improvement and cost management

Minimum qualification and experience required:

• Undergraduate University Degree in a related field
• Minimum 5 years’ working experience in a Banking environment, with demonstrated achievements in Business development, Branch Operations, Credit Management, 3 of which should be at a management level.
• Proficiency in computer use including MS Office tools and banking systems, preferably T24
• Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures
• Risk Management: Ability to anticipate and mitigate risk by implementing appropriate Risk Management Policies for the Bank
• Audit Standards and Legislations: Good knowledge of International Accounting and Audit Standards, and Legislations
• Compliance and Regulatory Framework: Top-notch understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.
• Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail
• Technology Skills: Knowledge of computerized banking applications and spreadsheets
• Credit Skills- Good Knowledge of personal and business credit underwriting and portfolio Management

Personal Qualities

• Relationship building and networking skills
• Excellent interpersonal communication skills
• Excellent motivation, coaching and leadership skills.
• Target-driven
• Ability to meet multiple deadlines from varying sources
• Self-motivated with a positive “can do” attitude
• Sound decision making/analytical/problem solving skills
• Good analytical and report writing skills