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  • Posted: Nov 19, 2019
    Deadline: Not specified
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  • Apollo helps farmers in emerging markets increase their profits. We use agronomic machine learning, remote sensing, and mobile technology to help farmers access credit, high-quality farm inputs, and customized advice. Our first product is a customized package of farm inputs, farming advice, and credit delivered to farmers in Kenya.
    Read more about this company

    Call Center Agents (Telesales)

    Key Responsibilities:

    • Make outbound calls to interested farmers to educate them about Apollo services with the goal of signing them up.
    • Accurately capturing of farmers/customers profile into the system, including a detailed sales survey.
    • Verify farmers' loan packages prior to disbursement.
    • Diligently handle farmers’/ customers’ inquiries via telephone and or SMS.
    • Manage and resolve farmers’/customers’/partners' complaints.
    • Provide farmers and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company's policies and procedures.
    • Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow up of customer concerns.
    • Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.
    • Ensure high quality results but adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it to the relevant team to follow up.
    • Treat farmers with respect and maintain high standards of customer care while attending to your duties.
    • Take care of the company's assets that are accorded to you indicciudally as well as those meant for common use.

    Requirements: 

    Experience in sales is desired

    Method of Application

    Interested and qualified? Go to Apollo Agriculture on www.linkedin.com to apply
  • Send your application

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