Apollo helps farmers in emerging markets increase their profits. We use agronomic machine learning, remote sensing, and mobile technology to help farmers access credit, high-quality farm inputs, and customized advice. Our first product is a customized package of farm inputs, farming advice, and credit delivered to farmers in Kenya.
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Make outbound calls to interested farmers to educate them about Apollo services with the goal of signing them up.
Accurately capturing of farmers/customers profile into the system, including a detailed sales survey.
Verify farmers' loan packages prior to disbursement.
Diligently handle farmers’/ customers’ inquiries via telephone and or SMS.
Manage and resolve farmers’/customers’/partners' complaints.
Provide farmers and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company's policies and procedures.
Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow up of customer concerns.
Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.
Ensure high quality results but adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it to the relevant team to follow up.
Treat farmers with respect and maintain high standards of customer care while attending to your duties.
Take care of the company's assets that are accorded to you indicciudally as well as those meant for common use.