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Vivo Energy is the Shell licensee in 16 countries in Africa. We are proud to offer our customers the very best of Shell’s high quality products and services - including supply reliability, technical expertise and unmatched customer service - in the countries where we operate. In doing so, we have in place industry-leading health and safety standards...
Job Purpose:
The IT Onsite Services Engineer provides the coordination of appropriate and timely responses, including escalation to relevant support teams for resolution, monitoring of progress and keeping users apprised of progress while responding to all user calls in a customer-focused and timely manner and maintains a high level of customer satisfaction.
Principal Accountabilities:
Job Knowledge, Skills & Experience:
End-user support experience:
Business and application knowledge of overall IT application landscape and underlying IT infrastructure:
Competencies:
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