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  • Posted: Dec 2, 2019
    Deadline: Not specified
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    Acsys is a global leader in the emerging field of mechatronics access control. With technology originating from two famous French defense contractors in 1999, Acsys products and solutions provide a powerful means to control who goes where and when, indoors and outdoors.


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    Support Engineer - Implant

    Acsys is a global technology company specialized in security and access management of critical infrastructure through the emerging field of remote access management solution.

    Daily Tasks:

    • Software / SMS Gateway Daily monitoring
    • Supporting the Field / Site Operators
    • Active Participation in Day to Day activities of NOC
    • Provide First Level Support in case of any reported issues and also escalating issues on the right time to the right team
    • Being available for any support requests from the Field Support Engineers (Onsite / Remote)
    • Manual Code generation for the End-Users
    • Programming Keys and Locks
    • Repairing Acsys products
    • Training the Field Users as required

    Weekly Tasks:

    • Weekly Report to NOC / Operation Manager
    • Sending Weekly Escalation Report to Acsys Support
    • Visiting On-site for updating data from Locks & Keys
    • Conduct Weekly User Training On-Site (Device Handling Procedure, Locks & Keys)
    • Weekly Check - Credit Usage on the SMS Gateways
    • Conduct Training on Software Operations to NOC / Operations Team
    • Weekly Follow-up on Software User Accounts Activity
    • Attending Customers & Distributors Meetings based on requirements
    • Timesheets submission on time

    Monthly Tasks:

    • Monthly report to NOC / Operations Manager
    • Sending out Monthly Repeat Issues Tracker to Manager
    • Monthly reports of User Activity / Site Operation Count / Unblock etc.
    • Monthly Reviews with Site Engineers
    • Monthly Reports of Software Account Activity
    • Conduct Monthly Review meetings with NOC / Operation Team
    • FAQ / Knowledge Base updates in Acsys CRM

    Occasional Tasks:

    • Installation and Updating of Acsys software at the Site / Customer Location
    • Programming of Locks and Keys for ongoing projects
    • Repairing of User Keys (Keypads, Battery, LCD Replacement, Firmware Flashing) and Locks
    • Field Visits to check the status of installed assets
    • Field Test for new Products - Initiated by Acsys and share Findings
    • Onsite Visit based on Client Requests

    Educational Qualification

    Any Bachelor’s Degree / Diploma

    Experience

    1 to 2 Years in Technical Support / Implant Engineer in a Telecom Site

    Skills

    • Communication – responsible for communicating with team members, clients, and external vendors, so they exhibit excellent written and verbal communication skills. Excellent written, oral communication and inter-personal skills.
    • Problem-Solving – excellent problem-solvers, able to quickly change direction based on updated client specifications or system limitations
    • Flexible – Flexible for working with the Customer onsite, able to understand and grasp things quickly and apply logical thinking and troubleshooting to Acsys Solutions

    Method of Application

    Interested and qualified? Go to Acsys on www.linkedin.com to apply

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