Administrative Assistant at United Nations Federal Credit Union

Uphold the Credit Union’s commitment to provide quality Member Service and represent the Credit Union in a positive and professional manner at all times. Under general supervision, provide receptionist and administrative duties in order to ensure support for the department. Moreover, undertake different tasks related to the efficient performance of member-related services.

• Promptly greet Members, Vendors and other Guests visiting the Credit Union. Determine the nature of their inquiry and direct them to the appropriate department.
• Receive incoming telephone calls. Respond to inquiries or direct as appropriate to other department personnel.
• Sort and distribute mail and faxes. Also, prepare correspondence and documents for the department as needed.
• Perform and assist with various functions that contribute towards the increased efficiency of the business and of member-related services.
• Record and track office performance.
• Assist other UNFCU colleagues, branches, offices and departments with various functions or projects.
• Respond to member inquiries and requests in a prompt, efficient and friendly manner.
• Develop and maintain a positive business relationship with members and with colleagues.
• Work on various short and long-term projects.
• Participate in UNFCU training programs.
• Utilize the Internet to research information and evaluate competitor services.
• Create and maintain databases and spreadsheets for preparation of department reports using various applications. Create simple and some intermediate database queries for analysis as needed.
• Maintain calendar of itineraries and schedule/coordinate business meetings and teleconferences.
• Coordinate travel arrangements.
• Reconcile office bill/corporate and other miscellaneous expenses.
• Record minutes for departmental meetings.
• Order and monitor supplies as needed.
• Schedule conference rooms and meetings as needed.
• Perform any other function required by Management, which stays within the competence of UNFCU business in Nairobi.

TYPE & AMOUNT OF EXPERIENCE:

• Completed Statutory Schooling
• Minimum 1 year working experience or apprenticeship 

TECHNICAL COMPETENCIES:

• Knowledge of office procedures
• Strong computer skills

BEHAVIORAL COMPETENCIES:

• Excellent customer service skills
• Excellent oral and written communication skills
• Team player and professional appearance
• Highly organized
• Willing to work occasional overtime hours