S HL/HRD/04/02 /24 : CLIENT EXPERIENCE MANAGER
Purpose of the Job:
Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards
Key Responsibilities
Provision of counselling, support, and information to MSK Clients and employees on phone
Monthly reports showing number of clients and staff counselled.
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Job Description
Working closely with the Regional Business Manager, and Senior Management, manages the Sales and Service Centre and offers leadership to staff in formulation and implementation of b
We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.
Job Description
Consistently offer a professional, friendly greeting and engaging service.
Understand the Server’s tasks in the outlet.
Understand shift end reports in the outlet and t
About the role:
We are looking for awesome folks to join our dynamic Dispatch team to be a hERO (Human, Emergency, Response, Operator)! Reporting to the Dispatch Lead, you will be ensuring that we
About this Job
GeoPoll, the world’s largest mobile surveying platform working in emerging markets, is looking for CATI (Computer Assisted Telephone Interviews) interviewers based in Kenya.
About this Job
GeoPoll, the world’s largest mobile surveying platform working in emerging markets, is looking for CATI (Computer Assisted Telephone Interviews) interviewers based in Kenya.
ROLES & DUTIES
Support the QA lead in the onboarding of new staff
Support the QA lead in preparing training materials
Stand in for QA lead in their absence
Owning the QA process to sup
Job Summary
Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent
Duties & Responsibilities
Preferred & backup agents for Top Customers in East Africa.
Be the single point of contact for all customers
Monitoring of backorder reports, and working wi
Job Description
The Spa & Wellness Manager will be in charge of opening of the hotel's wellness facility, and managing the operation and business sides of the facility
Key Responsibiliti
Minimum Requirements:
Diploma or Degree in Hospitality Management.
3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager.
Experience
POSITION SUMMARY:
The Beauty and Nail Art Therapist will offer training to equip students with comprehensive knowledge and practical skills in the field of beauty therapy. The training should co
Responsibilities:
Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers (‘RM’s) and that all the necessary
About the Customer Success Assistant role
The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel
Responsibilities:
Respond promptly and professionally to customer inquiries via email, chat, phone, or other communication channels.
Assist customers with product-related questions, technical
Job Specifications
This is the entry and training grade for Diploma holders in this cadre. An officer in thislevel will work under the guidance of a senior officer.
Duties and responsibilities at
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