Job Description
A 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as w
Job Description
To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that deman
About the role
The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering
RESPONSIBILITIES:
Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures.
Prospecting
ROLES & DUTIES
Support the QA lead in the onboarding of new staff
Support the QA lead in preparing training materials
Stand in for QA lead in their absence
Owning the QA process to sup
About this Job
GeoPoll, the world’s largest mobile surveying platform working in emerging markets, is looking for CATI (Computer Assisted Telephone Interviews) interviewers based in Kenya.
About this Job
GeoPoll, the world’s largest mobile surveying platform working in emerging markets, is looking for CATI (Computer Assisted Telephone Interviews) interviewers based in Kenya.
Job Summary
Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent
Duties & Responsibilities
Preferred & backup agents for Top Customers in East Africa.
Be the single point of contact for all customers
Monitoring of backorder reports, and working wi
Job Description
The Spa & Wellness Manager will be in charge of opening of the hotel's wellness facility, and managing the operation and business sides of the facility
Key Responsibiliti
Minimum Requirements:
Diploma or Degree in Hospitality Management.
3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager.
Experience
POSITION SUMMARY:
The Beauty and Nail Art Therapist will offer training to equip students with comprehensive knowledge and practical skills in the field of beauty therapy. The training should co
Responsibilities:
Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers (‘RM’s) and that all the necessary
About the Customer Success Assistant role
The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel
Responsibilities:
Respond promptly and professionally to customer inquiries via email, chat, phone, or other communication channels.
Assist customers with product-related questions, technical
Job Specifications
This is the entry and training grade for Diploma holders in this cadre. An officer in thislevel will work under the guidance of a senior officer.
Duties and responsibilities at
Front Desk Operations
Patient Registration
Billing And Payment Processing
Appointment Management
Customer service
Safety and security
Team Collaboration
Continuous learning
About the role
The Contact Center Executive at Sun King will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service inform
Job Ref. No: JAML020
Role Purpose
The role holder will interact with customers to provide them with information to address inquiries regarding products and services. In addition, they deal with
Job Summary:
The Customer Relationship Officer (Inbound Inquiries) is responsible for managing inbound inquiries from various channels including but not limited to chats, Social media, WhatsApp,
Duties and Responsibilities
Technical support – Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and document player disputes and ensure
Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance withi
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.