Service Level Manager at Huawei Technologies

Job responsibilties:

To manage the relationship with suppliers/vendors to ensure that the NgNOC gets value for money. Additionally, to proactively manage the relationship with Wholesale customers.

• On call support to Field Operations.
• Engagement of External Managed Service Providers for trouble resolution.
• Critical/Major Incident Follow Up.
• Incident Analysis, Notification and Update

Requirements:

1. At least 3 years experience in Service Level Management based on the above requirements 
2. B.Sc in Computer Science, Information Systems, Electrical/Computer/Telecommunication Engineering or equivalent
3. Other training requirements：
- ITIL V3 certification

- ICDL Certification

Role is based in Nairobi, Kenya. Relocation will not be considered.