Online Sub-Editor - Business Executive at Standard Group

Online Sub-Editor Job Responsibilities

• Selling e-business inventory; identifying clients, convincing them of the benefits of e-business products and services; executing sales, liaising with other departments to serve clients to satisfaction, and liaising with Credit
• Control to complete reconciliation.
• Ensuring that all business transactions are captured on time in the appropriate ICT systems.
• Delivering invoices and statements to clients and follow-up regarding payment terms.
• Liaising with Credit Control and clients regarding payment terms and debt collection, and maintaining collection timelines.
• Maintaining close and effective contact with clients, and carrying out necessary public relations initiatives to ensure customer satisfaction.
• Handling customer care compliments and complaints for e-business related products and services; Ensuring that all calls are logged, resolved to customer satisfaction and on time. Analyse incidences and report on a weekly, monthly, quarterly and annually against plans as required.
• Driving e-commerce traffi c, social media presence using modern tools and techniques; monitor and analyse using appropriate analytic tools and report on traffi c on e-commerce platforms.
• Liaison with Marketing department and designers to actualise promotions.
• Liaison with the technical team to resolve technical challenges.
• Liaison with the Commercial, Editorial and Technical teams to resolve operational issues arising for the purpose of enhancing customer experience and to achieve business targets.

Qualifications for the Online Sub-Editor Job

• Bachelor’s degree in business, or an equivalent from a recognised institution.
• MSK, CIM or equivalent from a recognised institution.
• Membership in a relevant professional body.
• An in-depth understanding of the digital space.
• Use of modern analytic tools to increase traffic and social media presence.
• Judgement and discretion required.
• Ability to make independent decisions.
• Knowledge of routine(s).
• 2 years relevant experience.