Information Technology Technical Intern at Advatech Office Supplies Limited

Responsibilities

• Provide accurate and prompt on-the phone technical & troubleshooting support to clients
• Do computer repair, printer servicing and repair as well as the ETR machines.
• Generate daily activity and status reports in the ETR Department
• Participate in basic integration of TIMS devices
• Install and program ETR machines on behalf of the company.
• Service and repair of the machines.
• Offer technical sales services.
• Participate in TIMS devices basic trainings
• Timely responding to customers RFQs in the ETR department sharing daily and weekly reports
• Acknowledging, responding and resolving promptly to customers inquiries via phone, emails and chats
• Familiarizing yourself with company products to effectively respond to clients enquiries
• Keeping records of customer interactions, transactions, comments, complaints and solutions offered
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism
• Maintaining positive and professional attitude towards customer at all times
• Providing feedback on the efficiency of the customer service process
• Sharing daily follow up reports and departmental reports
• Any other duty to be assigned by the management within the normal running of business operations
• Assisting in the generation of job cards and filing
• Any other duty assigned

Specific Job Knowledge, Skills and Abilities

• A bachelor’s degree/diploma in marketing, business IT and any other related field.
• Should be business oriented and quick to learn.
• Strong analytical, organizational and time management skills.
• Excellent team player, motivational, interpersonal, communication and customer service skills.
• An understanding of sales principles and customer service practices.
• Proficiency in Ms. Power point.
• Ability to work under pressure and deal with stressful situations during busy periods.