Assistant Systems Administrator at Amref International University (AMIU)

Main purpose of job
Reporting to the ODEL Director, the role holder will develop and maintain Moodle LMS System for Amref International University and ensure appropriate use of the E-learning system in line with the Amref International University’s policies and regulations. The Role holder will also work with ICT team to address the Normal ICT user support requests.

Principal responsibilities
System and technology management

1. Maintain and develop the LMS, in partnership with the ICT and Organizational Development teams
2. Provide helpdesk support including responding to calls and emails from system users
3. Help users to navigate and get the most out of the LMS, including being a point of contact on how to access courses, resources and live reporting.
4. Continuously strive to promote better user experience of LMS content, staying on top of technical and operational trends in LMS improvements.
5. Maintain course content by working with course owners to ensure information is current.
6. Create, configure and edit learning content in the LMS
7. Create and maintain templates and technical how-to guides in the LMS.
8. Actively identify and resolve system bugs, defects and issues as they arise.

Course management

1. Administer each type of activity, resource and block in the course and manage their own settings.
2. Install additional blocks and activities depending on instructors and program needs.
3. Filters - Text and Multimedia plug-ins.
4. Course settings for course home page configuration; Adding new Courses and design course formats.
5. Manage Site files.

User Management

1. Facilitate Authentication of users on site; Adding new user to the LMS.
2. Upload users - from a file to a site, and into existing course and group, some existing user global updates.
3. Assigning users roles - typical assignments include: Enrolling and Un-enrolment of learners in courses; Assigning instructors to courses; Assigning course creators
4. Assigning administrators

Site Administration Settings

1. Front Page Design and settings- initial or home page of Moodle site
2. Change of Themes on the LMS - user interface packages of XHTML and CSS controls
3. Configuration of the LMS Language - default and additional language packs
4. Management of the Backup settings
5. HTML editor settings; Calendar settings; Maintenance mode; Notification page used to update versions; Settings block; Administer Moodle site database

Systems documentation

1. Facilitate documentation of systems using different approaches such as use cases, activity diagrams, sequence diagrams and state charts, data dictionaries, class or entity relationship diagrams.
2. Maintain system protocols by documenting and updating procedures.
3. Maintain user confidence and protect operations by keeping information confidential.
4. Document System Designs to ease in developing and future Referencing.

ICT Support

1. Provide helpdesk assistance to all staff on standard software
2. Provide regular staff training on standard software
3. Participate in the development, installation and management of ICT systems
4. Perform System and application upgrades including anti-virus
5. Perform, maintain and secure network backups and safeguard backup tapes
6. Follow up on ICT equipment maintenance and repairs; Assist in hardware and software installations, configurations, support and maintenance
7. Provide Network support
8. Update and maintain asset register
9. Incident and SLA Implementation

Technology updates

1. Prepare technical reports by collecting, analyzing and summarizing information and trends.
2. Assist in implementation of controls by identifying problems and documenting improved procedures.
3. Ensure systems are in conformity with the current technology and platforms.

Preferred Educational Background:

1. Bachelor’s degree in computer science, technology, software engineering or related field
2. 5 years of related work experience with advanced Moodle, including version 3.5+, use and support with a minimum 2 years of experience LMS management from a university setup, training or a related field.
3. Certification in Moodle desirable.
4. Experience in HTML, CSS, PHP - MySQL - Javascript / jQuery JavaScript are assets.
5. Deep understanding of Moodle development and administration.
6. Strong technical skills with Moodle and related programing and software administration skills (LTI, API, xAPI, SCORM, etc).
7. Knowledge of Excel, Microsoft Dynamics applications such as Microsoft Dynamics Navision and CRM will be an added advantage.
8. Excellent communication skills, including the ability to communicate technical and user experience issues Demonstrated ability to work well with people in a cross-functional team environment and across administrative boundaries, as well as to work well independently.
9. Exceptional knowledge management skills (knowing what process owners and users need to know, when they need to know it, how to deliver that information and when it should be updated)
10. Demonstrated problem solving, diagnosing, debugging, and analytical skills.
11. Demonstrated ability to find solutions, understand why they arose and contribute to process improvement in a team dynamic.
12. Ability to adapt to change and work in an environment with rapidly evolving requirements
13. Demonstrated ability to produce complex documentation or reports as well as an advanced knowledge of Microsoft Excel with the ability to analyze and manipulate data using pivot tables.
14. Adept at providing trouble shooting, problem diagnosis and ability to resolve technical end-user problems.
15. Ability to install, maintain and support personal computer software, hardware and peripherals
16. Able to schedule and perform periodic maintenance and service
17. Strong interpersonal skills and critical thinking.