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  • Posted: Sep 8, 2025
    Deadline: Sep 20, 2025
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  • ASSEK is a leading voice for the Kenyan startup ecosystem, empowering entrepreneurs and fostering innovation through collaboration, capacity building, and policy advocacy.
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    Communications & Community Manager

    Duties and Responsibilities

    • Communications & Engagement
    • Develop and execute comprehensive communication strategies across multiple channels (email, social media, website, newsletters)
    • Create engaging content that highlights member achievements, industry insights, and ASSEK initiatives
    • Manage ASSEK's digital platforms and social media presence to enhance visibility and engagement
    • Facilitate regular communication between ASSEK leadership and members through various touchpoints
    • Community Building Management & Networking
    • Lead membership recruitment, onboarding, and retention strategies to grow ASSEK's community of startup and SME enablers.
    • Develop and maintain a comprehensive member database, tracking engagement levels and member satisfaction
    • Create and implement member segmentation strategies to deliver targeted communications and services
    • Coordinate membership renewal processes and work with members to address concerns and feedback
    • Organize and coordinate networking events, workshops, and member meetups that align with ASSEK's mission
    • Foster strong relationships among members, encouraging collaboration and knowledge sharing
    • within the ecosystem
    • Identify and create opportunities for members to connect, partner, and support each other's initiatives
    • Develop member recognition programs and initiatives to celebrate successes within the community
    • Stakeholder Relations
    • Serve as the primary point of contact for member inquiries and support requests
    • Collaborate with senior management to align community initiatives with organizational goals
    • Build and maintain relationships with external partners and stakeholders in the startup and SME ecosystem
    • Represent ASSEK at industry events and forums to expand network and promote the association.
    • Analytics & Reporting
    • Monitor and analyze member engagement metrics, communication effectiveness, and community growth
    • Prepare regular reports on membership trends, engagement levels, and community feedback for senior management
    • Conduct member surveys and feedback sessions to identify areas for improvement and new opportunities
    • Track and report on the success of community initiatives and communication campaigns

    Qualifications/ Requirements

    • Bachelor's degree in communications, marketing, business administration, or a related field
    • At least 3-5 years of experience in community management, member relations, or communications, preferably within the startup and SME ecosystem
    • Demonstrated experience in building and managing online and offline communities
    • Experience working with associations, non-profits, or membership organizations
    • Knowledge of the Kenyan startup and SME landscape

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